TS
Tumelo S
1 reviews | Active since Oct 2016
02 Nov 2023, 17:07
Poor service from S4L
Each and every month on the 1st just after my debit goes through I'll always experience network problem and still you make means to call the lm with your airtime and they make you wait or on hold for more than 23 minutes. Their services are worse than eskom loadshading.
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Surf4Life's replyOfficial
15 Nov 2023, 13:23Hi, Tumelo Seate
Thank you for reaching out & taking our call, Your experience is not reflective of the standard of service we aim to provide, and we appreciate you bringing this matter to our attention. however the circumstances for each occurrence are different. Your feedback is instrumental in shaping our ongoing efforts, certain circumstances beyond our control may occasionally affect your service.
FTTH is a "best effort" nature that the service provider will strive to offer the best possible performance but cannot guarantee a constant, uninterrupted, or specific level of service due to factors like network congestion, technical issues, or other external influences.
Regards
Thank you for reaching out & taking our call, Your experience is not reflective of the standard of service we aim to provide, and we appreciate you bringing this matter to our attention. however the circumstances for each occurrence are different. Your feedback is instrumental in shaping our ongoing efforts, certain circumstances beyond our control may occasionally affect your service.
FTTH is a "best effort" nature that the service provider will strive to offer the best possible performance but cannot guarantee a constant, uninterrupted, or specific level of service due to factors like network congestion, technical issues, or other external influences.
Regards
Surf4Life's reply15 Nov 2023, 13:23
Official
Hi, Tumelo Seate
Thank you for reaching out & taking our call, Your experience is not reflective of the standard of service we aim to provide, and we appreciate you bringing this matter to our attention. however the circumstances for each occurrence are different. Your feedback is instrumental in shaping our ongoing efforts, certain circumstances beyond our control may occasionally affect your service.
FTTH is a "best effort" nature that the service provider will strive to offer the best possible performance but cannot guarantee a constant, uninterrupted, or specific level of service due to factors like network congestion, technical issues, or other external influences.
Regards
Thank you for reaching out & taking our call, Your experience is not reflective of the standard of service we aim to provide, and we appreciate you bringing this matter to our attention. however the circumstances for each occurrence are different. Your feedback is instrumental in shaping our ongoing efforts, certain circumstances beyond our control may occasionally affect your service.
FTTH is a "best effort" nature that the service provider will strive to offer the best possible performance but cannot guarantee a constant, uninterrupted, or specific level of service due to factors like network congestion, technical issues, or other external influences.
Regards