SN
Siphiwe N
1 reviews | Active since May 2023
09 Nov 2024, 07:59
Poor service
My name is Siphiwe Nhlapo based in Sky City Alberton side. I use Surf4Life as network service provider. Their service is poor and they don't care about they customers. I work from home so I can't be without signal. My house doesn't have network since the 2.11.2024 till today 9.11.2024 and I logged calls in vain. I call their call centre and stay in the Q until my airtime is finish. Pleased help me. My house no. Is 14.1409 Ladyfish street.
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Surf4Life's replyOfficial
02 Dec 2024, 12:40Hi Sphiwe
Thank you for sharing your concerns with us. We sincerely value all our clients and deeply regret the issues you have experienced. We understand the frustration caused by service disruptions we can assure you that this is not the experience we want for any of our customers. We regret the shortfall in our service and understand your frustration. Unfortunately, some of the circumstances that caused the service disruption were unforeseen and beyond our control.
We hope that, through our continued efforts, we can regain your confidence and business. We are dedicated to improving our service and ensuring that your experience moving forward is positive and reliable.We value your feedback, and your trust is important to us. Please rest assured that we are taking every step to address your concerns and improve the overall experience for you and all our clients.
While this explanation doesn’t change the inconvenience you've faced, we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime
Thank you for sharing your concerns with us. We sincerely value all our clients and deeply regret the issues you have experienced. We understand the frustration caused by service disruptions we can assure you that this is not the experience we want for any of our customers. We regret the shortfall in our service and understand your frustration. Unfortunately, some of the circumstances that caused the service disruption were unforeseen and beyond our control.
We hope that, through our continued efforts, we can regain your confidence and business. We are dedicated to improving our service and ensuring that your experience moving forward is positive and reliable.We value your feedback, and your trust is important to us. Please rest assured that we are taking every step to address your concerns and improve the overall experience for you and all our clients.
While this explanation doesn’t change the inconvenience you've faced, we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime
Surf4Life's reply02 Dec 2024, 12:40
Official
Hi Sphiwe
Thank you for sharing your concerns with us. We sincerely value all our clients and deeply regret the issues you have experienced. We understand the frustration caused by service disruptions we can assure you that this is not the experience we want for any of our customers. We regret the shortfall in our service and understand your frustration. Unfortunately, some of the circumstances that caused the service disruption were unforeseen and beyond our control.
We hope that, through our continued efforts, we can regain your confidence and business. We are dedicated to improving our service and ensuring that your experience moving forward is positive and reliable.We value your feedback, and your trust is important to us. Please rest assured that we are taking every step to address your concerns and improve the overall experience for you and all our clients.
While this explanation doesn’t change the inconvenience you've faced, we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime
Thank you for sharing your concerns with us. We sincerely value all our clients and deeply regret the issues you have experienced. We understand the frustration caused by service disruptions we can assure you that this is not the experience we want for any of our customers. We regret the shortfall in our service and understand your frustration. Unfortunately, some of the circumstances that caused the service disruption were unforeseen and beyond our control.
We hope that, through our continued efforts, we can regain your confidence and business. We are dedicated to improving our service and ensuring that your experience moving forward is positive and reliable.We value your feedback, and your trust is important to us. Please rest assured that we are taking every step to address your concerns and improve the overall experience for you and all our clients.
While this explanation doesn’t change the inconvenience you've faced, we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime