MM
Mam M
1 reviews | Active since Apr 2022
14 Dec 2023, 15:43
Poor service
Wifi is often down and when you call it take more than 30 minutes to be answered even when you re position 1 on the que
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Surf4Life's replyOfficial
24 Apr 2024, 12:29Hi Barbra
As an Internet Service Provider (ISP), we understand the frustration caused by service interruptions you may have experienced, Fiber, like any technology, is subject to occasional service interruptions. Despite our best efforts, no provider can guarantee 100% uptime. Our commitment is to apply significant effort during service outages to ensure a swift resolution.
Kindly please note during the festive time of the year we experience a large influx of calls as everyone is home and we live in the tech era, however this will be raised to management on how we can better handle such influxes.
As an Internet Service Provider (ISP), we understand the frustration caused by service interruptions you may have experienced, Fiber, like any technology, is subject to occasional service interruptions. Despite our best efforts, no provider can guarantee 100% uptime. Our commitment is to apply significant effort during service outages to ensure a swift resolution.
Kindly please note during the festive time of the year we experience a large influx of calls as everyone is home and we live in the tech era, however this will be raised to management on how we can better handle such influxes.
Surf4Life's reply24 Apr 2024, 12:29
Official
Hi Barbra
As an Internet Service Provider (ISP), we understand the frustration caused by service interruptions you may have experienced, Fiber, like any technology, is subject to occasional service interruptions. Despite our best efforts, no provider can guarantee 100% uptime. Our commitment is to apply significant effort during service outages to ensure a swift resolution.
Kindly please note during the festive time of the year we experience a large influx of calls as everyone is home and we live in the tech era, however this will be raised to management on how we can better handle such influxes.
As an Internet Service Provider (ISP), we understand the frustration caused by service interruptions you may have experienced, Fiber, like any technology, is subject to occasional service interruptions. Despite our best efforts, no provider can guarantee 100% uptime. Our commitment is to apply significant effort during service outages to ensure a swift resolution.
Kindly please note during the festive time of the year we experience a large influx of calls as everyone is home and we live in the tech era, however this will be raised to management on how we can better handle such influxes.