MM
Malehlohonolo M
1 reviews | Active since Jul 2021
10 Jan 2025, 17:42
Poor service
Issues Experienced:
• Frequent Downtime: The WiFi is constantly down, making it impossible to work efficiently.
• Slow Speeds: Even when the connection is active, the speed is extremely slow, causing delays in completing essential tasks.
• No Alternative Providers: Unfortunately, we do not have access to another provider, leaving us entirely dependent on your service, which has been consistently failing to meet our needs.
Impact on Our Livelihood:
• The unreliable service is disrupting work and productivity.
• It affects online meetings, transactions, and essential communications.
Helpful (0)
Replies (1)0
Replies (1)
Surf4Life's replyOfficial
20 Jan 2025, 14:15Hi Malehlohonolo
Thank you for bringing your concerns to our attention. After reviewing your unit, we can confirm that the service is currently active and operating optimally. Additionally, we have verified that your previous service fault tickets were attended to within the agreed Service Level Agreement (SLA).
Kindly note that our primary link was recently affected, and the site has been running on a backup link, which may have caused intermittent connectivity or slower speeds. The issue was due to unforeseen circumstances.We would also like to remind you that fibre service is typically a best-effort service, and while we work to maintain high reliability, no provider can guarantee 100% uptime.
If the issue persists, as you've mentioned experiencing frequent downtime, we are happy to arrange for a technician to visit the site and investigate further. Please let us know if you'd like to proceed with this option.
Your satisfaction and the reliability of our service remain our top priorities, and we are committed to addressing any concerns you may have. We deeply regret any inconvenience you've experienced and will continue working on service improvements.
Thank you for your understanding and continued patience.
Thank you for bringing your concerns to our attention. After reviewing your unit, we can confirm that the service is currently active and operating optimally. Additionally, we have verified that your previous service fault tickets were attended to within the agreed Service Level Agreement (SLA).
Kindly note that our primary link was recently affected, and the site has been running on a backup link, which may have caused intermittent connectivity or slower speeds. The issue was due to unforeseen circumstances.We would also like to remind you that fibre service is typically a best-effort service, and while we work to maintain high reliability, no provider can guarantee 100% uptime.
If the issue persists, as you've mentioned experiencing frequent downtime, we are happy to arrange for a technician to visit the site and investigate further. Please let us know if you'd like to proceed with this option.
Your satisfaction and the reliability of our service remain our top priorities, and we are committed to addressing any concerns you may have. We deeply regret any inconvenience you've experienced and will continue working on service improvements.
Thank you for your understanding and continued patience.
Surf4Life's reply20 Jan 2025, 14:15
Official
Hi Malehlohonolo
Thank you for bringing your concerns to our attention. After reviewing your unit, we can confirm that the service is currently active and operating optimally. Additionally, we have verified that your previous service fault tickets were attended to within the agreed Service Level Agreement (SLA).
Kindly note that our primary link was recently affected, and the site has been running on a backup link, which may have caused intermittent connectivity or slower speeds. The issue was due to unforeseen circumstances.We would also like to remind you that fibre service is typically a best-effort service, and while we work to maintain high reliability, no provider can guarantee 100% uptime.
If the issue persists, as you've mentioned experiencing frequent downtime, we are happy to arrange for a technician to visit the site and investigate further. Please let us know if you'd like to proceed with this option.
Your satisfaction and the reliability of our service remain our top priorities, and we are committed to addressing any concerns you may have. We deeply regret any inconvenience you've experienced and will continue working on service improvements.
Thank you for your understanding and continued patience.
Thank you for bringing your concerns to our attention. After reviewing your unit, we can confirm that the service is currently active and operating optimally. Additionally, we have verified that your previous service fault tickets were attended to within the agreed Service Level Agreement (SLA).
Kindly note that our primary link was recently affected, and the site has been running on a backup link, which may have caused intermittent connectivity or slower speeds. The issue was due to unforeseen circumstances.We would also like to remind you that fibre service is typically a best-effort service, and while we work to maintain high reliability, no provider can guarantee 100% uptime.
If the issue persists, as you've mentioned experiencing frequent downtime, we are happy to arrange for a technician to visit the site and investigate further. Please let us know if you'd like to proceed with this option.
Your satisfaction and the reliability of our service remain our top priorities, and we are committed to addressing any concerns you may have. We deeply regret any inconvenience you've experienced and will continue working on service improvements.
Thank you for your understanding and continued patience.