JS
Jay S
1 reviews | Active since Nov 2024
06 Nov 2024, 12:58
Poor service
Poor customer service, over 4 days without getting assistance on my network connections, stayed over 10minutes on the call and had nobody answer my call, I work from home and had to make alternatives and seems they don't even care,I would never recommend this service provider to anyone
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Replies (1)
Surf4Life's replyOfficial
22 Nov 2024, 12:52Hi Jay
We want to assure you that all the frustration felt by residents, is shared with Surf4Life. The recent outage to was not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts. Please note we were experiencing high call volumes and to try and combat this we sent out communication via broadcast email notifications and social media platforms.
We truly value your feedback and your business, and we would love to make things right.
We want to assure you that all the frustration felt by residents, is shared with Surf4Life. The recent outage to was not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts. Please note we were experiencing high call volumes and to try and combat this we sent out communication via broadcast email notifications and social media platforms.
We truly value your feedback and your business, and we would love to make things right.
Surf4Life's reply22 Nov 2024, 12:52
Official
Hi Jay
We want to assure you that all the frustration felt by residents, is shared with Surf4Life. The recent outage to was not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts. Please note we were experiencing high call volumes and to try and combat this we sent out communication via broadcast email notifications and social media platforms.
We truly value your feedback and your business, and we would love to make things right.
We want to assure you that all the frustration felt by residents, is shared with Surf4Life. The recent outage to was not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts. Please note we were experiencing high call volumes and to try and combat this we sent out communication via broadcast email notifications and social media platforms.
We truly value your feedback and your business, and we would love to make things right.