RS
Rudy S
1 reviews | Active since Feb 2022
28 Nov 2022, 08:28
Poor service
Service received from this provider is shocking, they continuously have outages with zero support, it has been over 24hrs with no connection. There is no technician to attend to such matters over the weekends and our lives are impacted but they won't delay deducting your monthly payment. 50% this wifi has poor connection and its excuses all the time.
Think twice before making use of their services.
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Replies (1)
Surf4Life's replyOfficial
14 Dec 2022, 14:12Good day Nomsa
Thank you for reaching out to us
We are sorry to hear that you experienced a fibre fault. However, please take note that we do have standby technicians for weekends for Total site outages. Fibre faults such as this, are attended to form the first business day after the ticket was logged. We also hold ourselves to a 3 business day resolve for all fibre faults - This is less than 50% faster than the current industry standard.
Should you wish to have feedback or follow up on any ticket logged, you are more than welcome to email *** and we will do our best to assist you and get you back up and running asap.
Kind Regards,
S4L
Thank you for reaching out to us
We are sorry to hear that you experienced a fibre fault. However, please take note that we do have standby technicians for weekends for Total site outages. Fibre faults such as this, are attended to form the first business day after the ticket was logged. We also hold ourselves to a 3 business day resolve for all fibre faults - This is less than 50% faster than the current industry standard.
Should you wish to have feedback or follow up on any ticket logged, you are more than welcome to email *** and we will do our best to assist you and get you back up and running asap.
Kind Regards,
S4L
Surf4Life's reply14 Dec 2022, 14:12
Official
Good day Nomsa
Thank you for reaching out to us
We are sorry to hear that you experienced a fibre fault. However, please take note that we do have standby technicians for weekends for Total site outages. Fibre faults such as this, are attended to form the first business day after the ticket was logged. We also hold ourselves to a 3 business day resolve for all fibre faults - This is less than 50% faster than the current industry standard.
Should you wish to have feedback or follow up on any ticket logged, you are more than welcome to email *** and we will do our best to assist you and get you back up and running asap.
Kind Regards,
S4L
Thank you for reaching out to us
We are sorry to hear that you experienced a fibre fault. However, please take note that we do have standby technicians for weekends for Total site outages. Fibre faults such as this, are attended to form the first business day after the ticket was logged. We also hold ourselves to a 3 business day resolve for all fibre faults - This is less than 50% faster than the current industry standard.
Should you wish to have feedback or follow up on any ticket logged, you are more than welcome to email *** and we will do our best to assist you and get you back up and running asap.
Kind Regards,
S4L