Poor Service as if you do'nt pay by Dudu & Kamogelo

I have not had internet access since Sunday, I eventually logged a call on the 11th of June at 11:26, and I have been following up without any luck, The last people to assist were Dudu and Kamokgelo. I pay for this service can I be provided with the Internet that I peacefully pay for? if you cannot provide the service then refund me my money and I will look for someone else who will provide the service, I do understand that there sometimes can be service disruptions, but 5 days without internet is unacceptable. they cannot provide any details related to the Technician assigned to assist.