DS
Dilaun S
1 reviews | Active since Jan 2022
20 Nov 2024, 15:06
POOR SERVICE AS ALWAYS FROM SURF4LIFE
Internet Line down in complex-Called support and spoke to Darly not a friendly person , kept calling me his good sir like im his friend , when i asked him what severity was the call logged as he couldnt answer the question and kept mubbling not saying he doesnt know.
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Surf4Life's replyOfficial
02 Dec 2024, 13:46Hi Diluan
Thank you for reaching out to share your experience. We understand how important it is to have reliable service, and we regret that you had a negative experience when you reached out for assistance.
The lack of professionalism you experienced when speaking with Darryl. This is not the standard of service we aim to provide, and I regret that you felt uncomfortable during the conversation. We expect all our team members to communicate clearly and respectfully, and I will be addressing this internally to ensure that our support staff maintain a high level of professionalism at all times.
Once again, we regret for the inconvenience and the poor experience you had, and we appreciate your patience
Thank you for reaching out to share your experience. We understand how important it is to have reliable service, and we regret that you had a negative experience when you reached out for assistance.
The lack of professionalism you experienced when speaking with Darryl. This is not the standard of service we aim to provide, and I regret that you felt uncomfortable during the conversation. We expect all our team members to communicate clearly and respectfully, and I will be addressing this internally to ensure that our support staff maintain a high level of professionalism at all times.
Once again, we regret for the inconvenience and the poor experience you had, and we appreciate your patience
Surf4Life's reply02 Dec 2024, 13:46
Official
Hi Diluan
Thank you for reaching out to share your experience. We understand how important it is to have reliable service, and we regret that you had a negative experience when you reached out for assistance.
The lack of professionalism you experienced when speaking with Darryl. This is not the standard of service we aim to provide, and I regret that you felt uncomfortable during the conversation. We expect all our team members to communicate clearly and respectfully, and I will be addressing this internally to ensure that our support staff maintain a high level of professionalism at all times.
Once again, we regret for the inconvenience and the poor experience you had, and we appreciate your patience
Thank you for reaching out to share your experience. We understand how important it is to have reliable service, and we regret that you had a negative experience when you reached out for assistance.
The lack of professionalism you experienced when speaking with Darryl. This is not the standard of service we aim to provide, and I regret that you felt uncomfortable during the conversation. We expect all our team members to communicate clearly and respectfully, and I will be addressing this internally to ensure that our support staff maintain a high level of professionalism at all times.
Once again, we regret for the inconvenience and the poor experience you had, and we appreciate your patience