1 reviews | Active since Dec 2022
Poor service and ups not working
<div>I bought a UPS from S4L in January and the agent who assisted me is *****. He was very helpful when I was in the process of buying it. The UPS stopped working in April, I sent him a message asking what could be a reason, he didn't respond and days later he said I must log a call. I logged a call but till today I didn't receive any feedback. Been sending whatsapp asking and he doesn't respond. I am tired of following up on him and yet he is the one who advised me to buy that ups on S4L site. Take a lot has the same ups and I believe they were going to assist me since these things have warranty, can someone please assist. ******* already got her commission and he is now not interested in assisting. I will be visititing Cosmo offices tomorrow because I know some of you sit there, I am sick and tired of this poor service we are getting from you.</div>
Thank you for reaching out ot us
Although I do understand the frustration you might feel when experiencing a technical difficulty, please keep in mind that these are the only registered and certified channels for reporting an issue for assistance:
1. Calling our service desk at ***
2. Emailing *** (This will log an automatic ticket)
3. Navigating to www.surf4life.co.za and utilizing the website bot at the bottom right hand side of the screen
4. Using our whatsapp bot on +27 (72) ***
We want to avoid reporting any faults peronally to any agent, as this could very easily fall through the cracks and be missed. When tickets are reported via a registered channel, it becomes easier to keep those responsible accountable for your ticket's resolve.
Kindly let me know should you still require assistance and I would be more than happy to assist
Kind regards
Customer care
Thank you for reaching out ot us
Although I do understand the frustration you might feel when experiencing a technical difficulty, please keep in mind that these are the only registered and certified channels for reporting an issue for assistance:
1. Calling our service desk at ***
2. Emailing *** (This will log an automatic ticket)
3. Navigating to www.surf4life.co.za and utilizing the website bot at the bottom right hand side of the screen
4. Using our whatsapp bot on +27 (72) ***
We want to avoid reporting any faults peronally to any agent, as this could very easily fall through the cracks and be missed. When tickets are reported via a registered channel, it becomes easier to keep those responsible accountable for your ticket's resolve.
Kindly let me know should you still require assistance and I would be more than happy to assist
Kind regards
Customer care