MN
Mpho N
1 reviews | Active since Apr 2021
14 Feb 2025, 09:26
Poor service and management
Worst fiber ever, this company don't care as long as you've paid. There's no week u go without complain. I wish other networks can be available at sky city. This is nonsense. Is been 3days without network, the nerve to say they can't work because it's raining I mean It only rained yesterday. The problem can't be fixed and is unknown. Yoooh am tired, if you wanna cost your self please use surf4life. Your life will be costy. Yerrrrrrrr
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Replies (1)
Surf4Life's replyOfficial
18 Feb 2025, 13:22Hi Mpho,
We genuinely value your business and deeply regret any impression that we do not care for our customers – that is certainly not the case. While we understand that this doesn't change the inconvenience you’ve experienced, we want to assure you that our team was immediately dispatched to address the issue on the very same day. However, due to the nature of the damage and the weather conditions, there were delays in the overall restoration process.
It's common practice to wait for dry weather to ensure both the safety and effectiveness of fibre repairs. Working with electrical components, including fibre cables and associated equipment, can be dangerous in wet conditions. Rain increases the risk of electrical shorts, slips, and other hazards, so it’s safer to delay work until the weather improves.
Additionally, wet conditions can damage sensitive tools or cause malfunctioning during the repair process. A wet environment might cause cables to shift or not connect properly until everything dries out, which can affect the long-term reliability of the fix.
We understand how frustrating this situation has been for you, please don’t hesitate to reach out if you have any further concerns.
We genuinely value your business and deeply regret any impression that we do not care for our customers – that is certainly not the case. While we understand that this doesn't change the inconvenience you’ve experienced, we want to assure you that our team was immediately dispatched to address the issue on the very same day. However, due to the nature of the damage and the weather conditions, there were delays in the overall restoration process.
It's common practice to wait for dry weather to ensure both the safety and effectiveness of fibre repairs. Working with electrical components, including fibre cables and associated equipment, can be dangerous in wet conditions. Rain increases the risk of electrical shorts, slips, and other hazards, so it’s safer to delay work until the weather improves.
Additionally, wet conditions can damage sensitive tools or cause malfunctioning during the repair process. A wet environment might cause cables to shift or not connect properly until everything dries out, which can affect the long-term reliability of the fix.
We understand how frustrating this situation has been for you, please don’t hesitate to reach out if you have any further concerns.
Surf4Life's reply18 Feb 2025, 13:22
Official
Hi Mpho,
We genuinely value your business and deeply regret any impression that we do not care for our customers – that is certainly not the case. While we understand that this doesn't change the inconvenience you’ve experienced, we want to assure you that our team was immediately dispatched to address the issue on the very same day. However, due to the nature of the damage and the weather conditions, there were delays in the overall restoration process.
It's common practice to wait for dry weather to ensure both the safety and effectiveness of fibre repairs. Working with electrical components, including fibre cables and associated equipment, can be dangerous in wet conditions. Rain increases the risk of electrical shorts, slips, and other hazards, so it’s safer to delay work until the weather improves.
Additionally, wet conditions can damage sensitive tools or cause malfunctioning during the repair process. A wet environment might cause cables to shift or not connect properly until everything dries out, which can affect the long-term reliability of the fix.
We understand how frustrating this situation has been for you, please don’t hesitate to reach out if you have any further concerns.
We genuinely value your business and deeply regret any impression that we do not care for our customers – that is certainly not the case. While we understand that this doesn't change the inconvenience you’ve experienced, we want to assure you that our team was immediately dispatched to address the issue on the very same day. However, due to the nature of the damage and the weather conditions, there were delays in the overall restoration process.
It's common practice to wait for dry weather to ensure both the safety and effectiveness of fibre repairs. Working with electrical components, including fibre cables and associated equipment, can be dangerous in wet conditions. Rain increases the risk of electrical shorts, slips, and other hazards, so it’s safer to delay work until the weather improves.
Additionally, wet conditions can damage sensitive tools or cause malfunctioning during the repair process. A wet environment might cause cables to shift or not connect properly until everything dries out, which can affect the long-term reliability of the fix.
We understand how frustrating this situation has been for you, please don’t hesitate to reach out if you have any further concerns.