PM
Paul M
1 reviews | Active since May 2024
22 Jul 2024, 21:00
POOR SERVICE
Their service is terrible..I spoke to their agent inregarding NY firber that's down he fumbled on everything I asked him was not able to provide me with direct answers pertaining to the problem.. the more I spoke about the urgency off restoration of the firber, the more he spoke about 3 working days .. really poor service, which they claim to be the best and fast on the internet
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Surf4Life's replyOfficial
31 Jul 2024, 08:26Hi Paul,
Thank you for your feedback. Our goal is to provide you with timely and accurate information, and it appears we fell short with our customer support that did not meet your expectations. Regarding the handling of your call , We would like to assure you that we are committed to rectifying the service provided promptly and efficiently. Please note with reference to ticket REF *** We would like to address your concerns as the reported fault was resolved within SLA ,As of our company's current policy, our technical support operates during business days, and our Service Level Agreement (SLA) outlines the following timelines:Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors,
We value your input and hope to have the opportunity to restore your confidence
Regards
Thank you for your feedback. Our goal is to provide you with timely and accurate information, and it appears we fell short with our customer support that did not meet your expectations. Regarding the handling of your call , We would like to assure you that we are committed to rectifying the service provided promptly and efficiently. Please note with reference to ticket REF *** We would like to address your concerns as the reported fault was resolved within SLA ,As of our company's current policy, our technical support operates during business days, and our Service Level Agreement (SLA) outlines the following timelines:Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors,
We value your input and hope to have the opportunity to restore your confidence
Regards
Surf4Life's reply31 Jul 2024, 08:26
Official
Hi Paul,
Thank you for your feedback. Our goal is to provide you with timely and accurate information, and it appears we fell short with our customer support that did not meet your expectations. Regarding the handling of your call , We would like to assure you that we are committed to rectifying the service provided promptly and efficiently. Please note with reference to ticket REF *** We would like to address your concerns as the reported fault was resolved within SLA ,As of our company's current policy, our technical support operates during business days, and our Service Level Agreement (SLA) outlines the following timelines:Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors,
We value your input and hope to have the opportunity to restore your confidence
Regards
Thank you for your feedback. Our goal is to provide you with timely and accurate information, and it appears we fell short with our customer support that did not meet your expectations. Regarding the handling of your call , We would like to assure you that we are committed to rectifying the service provided promptly and efficiently. Please note with reference to ticket REF *** We would like to address your concerns as the reported fault was resolved within SLA ,As of our company's current policy, our technical support operates during business days, and our Service Level Agreement (SLA) outlines the following timelines:Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors,
We value your input and hope to have the opportunity to restore your confidence
Regards