AK
Andrew K
1 reviews | Active since May 2024
20 Aug 2024, 21:45
Poor Service
****ty service from this company Surf4life Useless No improvement...just constant excuses from them for their incapability and incompetence
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Surf4Life's replyOfficial
21 Aug 2024, 11:30Hi Andrew
Thank you for reaching out and sharing your concerns. We want to clarify that the recent outage was due to issues outside of Sky City and Surf4Life's infrastructure, specifically related to vandalized ,damaged cables on the greater area's physical lines. Our upstream provider worked to address the disruption and restored service before break of sunlight 02:20 AM.
Thank you for reaching out and sharing your concerns. We want to clarify that the recent outage was due to issues outside of Sky City and Surf4Life's infrastructure, specifically related to vandalized ,damaged cables on the greater area's physical lines. Our upstream provider worked to address the disruption and restored service before break of sunlight 02:20 AM.
While we strive to provide reliable internet service, certain circumstances beyond our control have impacted connectivity. Please rest assured that we have been addressing any underlying issues at Sky City.
If you have been experiencing any isolated or individual service faults, please let us know. Our team is here to assist you, and you can reach us at *** or ***
Surf4Life's reply21 Aug 2024, 11:30
Official
Hi Andrew
Thank you for reaching out and sharing your concerns. We want to clarify that the recent outage was due to issues outside of Sky City and Surf4Life's infrastructure, specifically related to vandalized ,damaged cables on the greater area's physical lines. Our upstream provider worked to address the disruption and restored service before break of sunlight 02:20 AM.
Thank you for reaching out and sharing your concerns. We want to clarify that the recent outage was due to issues outside of Sky City and Surf4Life's infrastructure, specifically related to vandalized ,damaged cables on the greater area's physical lines. Our upstream provider worked to address the disruption and restored service before break of sunlight 02:20 AM.
While we strive to provide reliable internet service, certain circumstances beyond our control have impacted connectivity. Please rest assured that we have been addressing any underlying issues at Sky City.
If you have been experiencing any isolated or individual service faults, please let us know. Our team is here to assist you, and you can reach us at *** or ***