LS
Lungy S
1 reviews | Active since Jan 2021
05 Nov 2024, 09:55
POOR SERVICE
VERY VERY POOR SERVICE....IN OUR AREA WE DIDNT HAVE WIFI FIR THE WHOLE WEEKEND AND YET COME MONTH END YOU HAVE TO PAY THE WHOLE AMOUNT THEY WONT EVEN GIVE US A DAY TO COMPENSATE A 3 DAY LOSS AND WORSE SOME OF US WORK FROM HOME. THEY DONT EVEN COMMUNICATE. BUT VERY QUICK TI TAKE OUR MONEY HONESTLY I WILL NEVER EVER RECOMMEND ANYONE TO USE THEIR SERVICE, THEY ARE VERY USELESS.
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Surf4Life's replyOfficial
05 Nov 2024, 15:25Hi Lungy
Thank you for reaching out to us Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts. I would also like to clarify that no matter which service provider you are with, or who might be in Sky City & surroundings, this affects all Fibre services, not only ours. We sincerely apologise for the inconvenience this has caused, and we completely understand the frustration this has caused.
Please bare with us as we work to bring each and every customer back up. 90% of our customer basis works / studies from home, so the impact of this is not lost on us, and we do not take this situation lightly.
Thank you for reaching out to us Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts. I would also like to clarify that no matter which service provider you are with, or who might be in Sky City & surroundings, this affects all Fibre services, not only ours. We sincerely apologise for the inconvenience this has caused, and we completely understand the frustration this has caused.
Please bare with us as we work to bring each and every customer back up. 90% of our customer basis works / studies from home, so the impact of this is not lost on us, and we do not take this situation lightly.
Surf4Life's reply05 Nov 2024, 15:25
Official
Hi Lungy
Thank you for reaching out to us Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts. I would also like to clarify that no matter which service provider you are with, or who might be in Sky City & surroundings, this affects all Fibre services, not only ours. We sincerely apologise for the inconvenience this has caused, and we completely understand the frustration this has caused.
Please bare with us as we work to bring each and every customer back up. 90% of our customer basis works / studies from home, so the impact of this is not lost on us, and we do not take this situation lightly.
Thank you for reaching out to us Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts. I would also like to clarify that no matter which service provider you are with, or who might be in Sky City & surroundings, this affects all Fibre services, not only ours. We sincerely apologise for the inconvenience this has caused, and we completely understand the frustration this has caused.
Please bare with us as we work to bring each and every customer back up. 90% of our customer basis works / studies from home, so the impact of this is not lost on us, and we do not take this situation lightly.