TM
Thabo M
1 reviews | Active since Mar 2023
19 Mar 2023, 19:47
Poor Service
Inferior service. During peak hours there's no internet. I've called them almost daily for the past 6 months reporting the same issue. They will never attend to your problems.
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Replies (1)
Surf4Life's replyOfficial
28 Mar 2023, 12:15Good day Thabo
Thank you for reaching out to us
We do understand the frustration during peak times at Woodlands Place. Currently the only form of connectivity is a Point to Point Radio Link. There is not yet an upstream provider for Fibre in the area. And because capacity is limited with a radio link, peak times can cause some congestion. Woodlands has been prioritized and we are pushing as hard as we can to hopefully have an upstream provider for fibre available soon.
We will notify all customers as soon as the current situation changes. Until then, please do not hesitate to reach out to us if you require any further clarity.
Kind Regards,
Customer Servcie Manager
***
Thank you for reaching out to us
We do understand the frustration during peak times at Woodlands Place. Currently the only form of connectivity is a Point to Point Radio Link. There is not yet an upstream provider for Fibre in the area. And because capacity is limited with a radio link, peak times can cause some congestion. Woodlands has been prioritized and we are pushing as hard as we can to hopefully have an upstream provider for fibre available soon.
We will notify all customers as soon as the current situation changes. Until then, please do not hesitate to reach out to us if you require any further clarity.
Kind Regards,
Customer Servcie Manager
***
Surf4Life's reply28 Mar 2023, 12:15
Official
Good day Thabo
Thank you for reaching out to us
We do understand the frustration during peak times at Woodlands Place. Currently the only form of connectivity is a Point to Point Radio Link. There is not yet an upstream provider for Fibre in the area. And because capacity is limited with a radio link, peak times can cause some congestion. Woodlands has been prioritized and we are pushing as hard as we can to hopefully have an upstream provider for fibre available soon.
We will notify all customers as soon as the current situation changes. Until then, please do not hesitate to reach out to us if you require any further clarity.
Kind Regards,
Customer Servcie Manager
***
Thank you for reaching out to us
We do understand the frustration during peak times at Woodlands Place. Currently the only form of connectivity is a Point to Point Radio Link. There is not yet an upstream provider for Fibre in the area. And because capacity is limited with a radio link, peak times can cause some congestion. Woodlands has been prioritized and we are pushing as hard as we can to hopefully have an upstream provider for fibre available soon.
We will notify all customers as soon as the current situation changes. Until then, please do not hesitate to reach out to us if you require any further clarity.
Kind Regards,
Customer Servcie Manager
***