DM
Dimakatso M
1 reviews | Active since Nov 2024
06 Nov 2024, 13:59
Poor service
Poor communication Bad service Today no update at all Day 6 with connection
Helpful (0)
Replies (1)0
Replies (1)
Surf4Life's replyOfficial
22 Nov 2024, 12:29Hi Team
We can assure you that this is not the experience we want for any of our customers. We regret the shortfall in our service and understand your frustration. Unfortunately, some of the circumstances that caused the service disruption were unforeseen, The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken . Unfortunately, the incident as made it challenging to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration. Please note we sent out broadcast email notifications and social media notifications and our teams on site were advising of updates within the community.
We would also like to clarify that no matter which service provider you are with, or who might be/have been in Sky City, this affects all Fibre services, not only ours. We completely understand the frustration this has caused.
We can assure you that this is not the experience we want for any of our customers. We regret the shortfall in our service and understand your frustration. Unfortunately, some of the circumstances that caused the service disruption were unforeseen, The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken . Unfortunately, the incident as made it challenging to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration. Please note we sent out broadcast email notifications and social media notifications and our teams on site were advising of updates within the community.
We would also like to clarify that no matter which service provider you are with, or who might be/have been in Sky City, this affects all Fibre services, not only ours. We completely understand the frustration this has caused.
Surf4Life's reply22 Nov 2024, 12:29
Official
Hi Team
We can assure you that this is not the experience we want for any of our customers. We regret the shortfall in our service and understand your frustration. Unfortunately, some of the circumstances that caused the service disruption were unforeseen, The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken . Unfortunately, the incident as made it challenging to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration. Please note we sent out broadcast email notifications and social media notifications and our teams on site were advising of updates within the community.
We would also like to clarify that no matter which service provider you are with, or who might be/have been in Sky City, this affects all Fibre services, not only ours. We completely understand the frustration this has caused.
We can assure you that this is not the experience we want for any of our customers. We regret the shortfall in our service and understand your frustration. Unfortunately, some of the circumstances that caused the service disruption were unforeseen, The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken . Unfortunately, the incident as made it challenging to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration. Please note we sent out broadcast email notifications and social media notifications and our teams on site were advising of updates within the community.
We would also like to clarify that no matter which service provider you are with, or who might be/have been in Sky City, this affects all Fibre services, not only ours. We completely understand the frustration this has caused.