KM
Kgaudi M
1 reviews | Active since Nov 2017
10 Jul 2022, 15:14
Poor just poor nothing we can do
I wish I had an alternative service provider. But just like everything else in ZA , one does not have a choice.
I get more than 1 internet outtage a day. As I type it's been 30 minutes without internet and I escalate at minute 5. We cannot have any other ISPs cause Surf4life installed the lines when this properties were built. It's such a shame really. Still waking
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Surf4Life's replyOfficial
11 Jul 2022, 08:12Hi Kevins
Thank you for reaching out to us
The recent outages experienced at The Madison, have in large part been due to complications stemming from Loadshedding, and the impact thereof on our both our upstream provider as well as on our equipment. Fortunately, this will very soon be resolved. Backup power is schedules to be installed at The Madison, along with 4 other sites due to be completed this month. Our aim is to ensure that down time is kept at a minimal.
Please note that we do not have daily outages at The Madison, should you be experiencing outages more frequently, please log a ticket with our help desk immediately to ensure we resolve the issue as soon as possible. We can see that you have logged 2 tickets this year for outages, should there be any further assistance needed, kindly email us as ***.
Kind Regards,
S4L
Thank you for reaching out to us
The recent outages experienced at The Madison, have in large part been due to complications stemming from Loadshedding, and the impact thereof on our both our upstream provider as well as on our equipment. Fortunately, this will very soon be resolved. Backup power is schedules to be installed at The Madison, along with 4 other sites due to be completed this month. Our aim is to ensure that down time is kept at a minimal.
Please note that we do not have daily outages at The Madison, should you be experiencing outages more frequently, please log a ticket with our help desk immediately to ensure we resolve the issue as soon as possible. We can see that you have logged 2 tickets this year for outages, should there be any further assistance needed, kindly email us as ***.
Kind Regards,
S4L
Surf4Life's reply11 Jul 2022, 08:12
Official
Hi Kevins
Thank you for reaching out to us
The recent outages experienced at The Madison, have in large part been due to complications stemming from Loadshedding, and the impact thereof on our both our upstream provider as well as on our equipment. Fortunately, this will very soon be resolved. Backup power is schedules to be installed at The Madison, along with 4 other sites due to be completed this month. Our aim is to ensure that down time is kept at a minimal.
Please note that we do not have daily outages at The Madison, should you be experiencing outages more frequently, please log a ticket with our help desk immediately to ensure we resolve the issue as soon as possible. We can see that you have logged 2 tickets this year for outages, should there be any further assistance needed, kindly email us as ***.
Kind Regards,
S4L
Thank you for reaching out to us
The recent outages experienced at The Madison, have in large part been due to complications stemming from Loadshedding, and the impact thereof on our both our upstream provider as well as on our equipment. Fortunately, this will very soon be resolved. Backup power is schedules to be installed at The Madison, along with 4 other sites due to be completed this month. Our aim is to ensure that down time is kept at a minimal.
Please note that we do not have daily outages at The Madison, should you be experiencing outages more frequently, please log a ticket with our help desk immediately to ensure we resolve the issue as soon as possible. We can see that you have logged 2 tickets this year for outages, should there be any further assistance needed, kindly email us as ***.
Kind Regards,
S4L