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Matshidiso M
1 reviews | Active since Sept 2021
03 Nov 2024, 09:01
Poor ISP of all time goes to.....S4L
I have been using S4L for about 2 years, now I am at a point I've never imagined I'll find my business relationship with you... disappointed is understatement! Very sad that I'm paying for something i can't use when I need it so much now. For the entire weekend I have not been able to have access to internet. What does it have to take to get the services we so deserve from you?
No communication or warning at all. This ISP the worst of all time and must be boycotted!
Regards Matshidiso
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Replies (1)
Surf4Life's replyOfficial
05 Nov 2024, 15:21Hi Matshidiso
Thank you for reaching out to us
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
I would also like to clarify that no matter which service provider you are with, or who might be in Sky City, this affects all Fibre services, not only ours. We sincerely apologise for the inconvenience this has caused, and we completely understand the frustration this has caused. To keep our clients informed, we sent broadcast emails, shared updates on our social media platforms, and used word of mouth to ensure that everyone was aware of the malicious outage and service disruption.
Please bare with us as we work to bring each and every customer back up. 90% of our customer basis works / studies from home, so the impact of this is not lost on us, and we do not take this situation lightly.
Please bare with us as we work to bring each and every customer back up. 90% of our customer basis works / studies from home, so the impact of this is not lost on us, and we do not take this situation lightly.
Surf4Life's reply05 Nov 2024, 15:21
Official
Hi Matshidiso
Thank you for reaching out to us
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
I would also like to clarify that no matter which service provider you are with, or who might be in Sky City, this affects all Fibre services, not only ours. We sincerely apologise for the inconvenience this has caused, and we completely understand the frustration this has caused. To keep our clients informed, we sent broadcast emails, shared updates on our social media platforms, and used word of mouth to ensure that everyone was aware of the malicious outage and service disruption.
Please bare with us as we work to bring each and every customer back up. 90% of our customer basis works / studies from home, so the impact of this is not lost on us, and we do not take this situation lightly.
Please bare with us as we work to bring each and every customer back up. 90% of our customer basis works / studies from home, so the impact of this is not lost on us, and we do not take this situation lightly.