Poor Internet service for "Poor" Sky City

I wish I could upload pictures of this poor service. I am extremely angry and disappointed, I don't even know where to start.

I've been living at The Bronx Complex for less than 2 months. I moved here because I work from home, needed a 2 bedroom apartment and because it has fibre. Since I've been living here, I am getting the worst Internet connection and poor customer service from the Complex's fibre company, surf4life. I have been asking them to fix my Internet connection as it was messing with my salary as it is preventing me from doing my job to the best of my abilities. They probably get paid for not doing their jobs but I don't and end of January, my salary will be short R3500. They sent someone to bring a new router but that one was just the worst and I still could not work. End of February my salary will be short again due to this new router. They send false reports about power outages which I cannot use as proof at work.

This has been an ongoing issue since December 15th, I don't know what to do anymore. All I know is I want the money that I have lost because of this company.