BD
B D
1 reviews | Active since Dec 2018
11 Dec 2020, 05:26
Poor Fibre speeds and hardware
I ordered a 100 mbps line.
I'm not even getting close to the speed I ordered.
Only at 35 mbps for download, not anything more than that
Spoke to support and all I got was the same technical support response "please disconnect all devices and turn the router off and on again" As a IT person myself I wouldnt skip any of these things before calling. Sent them a email on Wednesday still not a response has been received. The only unfortunate thing is I cannot use another ISP since they practically handle all the Fibre in my village, but if I could I'd cancel. IMMEDIATELY.
Helpful (0)
Replies (5)0
Replies (5)
Surf4Life's replyOfficial
11 Dec 2020, 08:42Good Morning BD,
Please can you provide me with your Unit nr and development name for us to investigate and ensure you are getting your desired speeds. This os not acceptable and I would like to get you up and running as soon as possible.
Please can you provide me with your Unit nr and development name for us to investigate and ensure you are getting your desired speeds. This os not acceptable and I would like to get you up and running as soon as possible.
Surf4Life's reply11 Dec 2020, 08:42
Official
Good Morning BD,
Please can you provide me with your Unit nr and development name for us to investigate and ensure you are getting your desired speeds. This os not acceptable and I would like to get you up and running as soon as possible.
Please can you provide me with your Unit nr and development name for us to investigate and ensure you are getting your desired speeds. This os not acceptable and I would like to get you up and running as soon as possible.
BD
B D's updateReviewer Update
11 Dec 2020, 10:08my unit is 299 in the junction village 3 in heuweloord. Please rectify this ASAP.
BD
B D's update11 Dec 2020, 10:08
Reviewer Update
my unit is 299 in the junction village 3 in heuweloord. Please rectify this ASAP.
Surf4Life's replyOfficial
11 Dec 2020, 10:11One of our engineers will be in contact with you, please expect a call in the next few minutes.
Surf4Life's reply11 Dec 2020, 10:11
Official
One of our engineers will be in contact with you, please expect a call in the next few minutes.
Surf4Life's replyOfficial
11 Dec 2020, 10:59Hi B
Our engineers are trying to call you but only getting through to your voice mail.
Our engineers are trying to call you but only getting through to your voice mail.
Surf4Life's reply11 Dec 2020, 10:59
Official
Hi B
Our engineers are trying to call you but only getting through to your voice mail.
Our engineers are trying to call you but only getting through to your voice mail.
Surf4Life's replyOfficial
11 Dec 2020, 11:18Hi B
Please send me your details over mail my email is carlo @surf4life.co.za
Please send me your details over mail my email is carlo @surf4life.co.za
Surf4Life's reply11 Dec 2020, 11:18
Official
Hi B
Please send me your details over mail my email is carlo @surf4life.co.za
Please send me your details over mail my email is carlo @surf4life.co.za