Poor Customer Service/No Service

I live in Sky City and my block/extention has not had Internet for 7 days tomorrow. When we contact help desk, they know nothing. When we go to the community centre, they also know nothing. Nobody knows anything. No communication is being sent out, nothing. I haven't worked since last Thursday and my employer wants to give me a warning for Surf4Life's poor service. I always reiterate that I work from home, a lot of us do but we are never taken into consideration when it comes to this service provider. I'm very disappointed at the lack of customer centricity. I need a resolution ASAP!!!!