LM
Lois M
1 reviews | Active since Jul 2024
29 Apr 2025, 11:11
Poor Customer service from Call Centre agents
Thus past weekend I experienced the worst Customer service from two ladies working on call on Sunday 27th April and again on Tuesday 29th April. My wifi was off due to a double debit payment. I called for assistance to only be disrespected on the call as well as the Ladies unprofessionally putting my call on hold with answers provided as to why my wifi is off even though payment was made. Customer service is absolutely disgraceful from the Call center agents.
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Surf4Life's replyOfficial
05 May 2025, 15:47Hi Lois
Thank you for bringing this matter to our attention. We regret the experience you encountered. We are very concerned to hear that you felt disrespected and that the interaction with our call center agents
It is crucial to us that all our staff consistently uphold professionalism, respect, and helpfulness in every client interaction. We are taking your feedback seriously and will be conducting a thorough internal investigation into the interactions that occurred.
To assist us further, we would appreciate any additional details you can provide regarding the calls, including approximate times or specific concerns, so we can ensure a complete and fair review. We are committed to resolving this and will be in touch with you directly to gather this information.
Thank you again for your patience and for giving us the opportunity to improve.
Thank you for bringing this matter to our attention. We regret the experience you encountered. We are very concerned to hear that you felt disrespected and that the interaction with our call center agents
It is crucial to us that all our staff consistently uphold professionalism, respect, and helpfulness in every client interaction. We are taking your feedback seriously and will be conducting a thorough internal investigation into the interactions that occurred.
To assist us further, we would appreciate any additional details you can provide regarding the calls, including approximate times or specific concerns, so we can ensure a complete and fair review. We are committed to resolving this and will be in touch with you directly to gather this information.
Thank you again for your patience and for giving us the opportunity to improve.
Surf4Life's reply05 May 2025, 15:47
Official
Hi Lois
Thank you for bringing this matter to our attention. We regret the experience you encountered. We are very concerned to hear that you felt disrespected and that the interaction with our call center agents
It is crucial to us that all our staff consistently uphold professionalism, respect, and helpfulness in every client interaction. We are taking your feedback seriously and will be conducting a thorough internal investigation into the interactions that occurred.
To assist us further, we would appreciate any additional details you can provide regarding the calls, including approximate times or specific concerns, so we can ensure a complete and fair review. We are committed to resolving this and will be in touch with you directly to gather this information.
Thank you again for your patience and for giving us the opportunity to improve.
Thank you for bringing this matter to our attention. We regret the experience you encountered. We are very concerned to hear that you felt disrespected and that the interaction with our call center agents
It is crucial to us that all our staff consistently uphold professionalism, respect, and helpfulness in every client interaction. We are taking your feedback seriously and will be conducting a thorough internal investigation into the interactions that occurred.
To assist us further, we would appreciate any additional details you can provide regarding the calls, including approximate times or specific concerns, so we can ensure a complete and fair review. We are committed to resolving this and will be in touch with you directly to gather this information.
Thank you again for your patience and for giving us the opportunity to improve.