MR
Mutondi R
1 reviews | Active since Sept 2020
14 Dec 2023, 17:27
Poor customer service and no sense of urgency
Yet another weekend without internet,there is always something with Surf4life. I paid for internet on the 13 th of December online via my debit card and the transaction went through but for some reason my connection was not restored on the 14th even after I sent through proof of payment to them they were still unable to restore connection. Today is Thursday and Friday is a holiday and they don't work on weekends. I can't say I am suprised, the customer service and sense of urgency is non-existent. I just wish the junction village 3 had the option of us using alternative service providers.
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Surf4Life's replyOfficial
24 Apr 2024, 12:50Hi Ravele
Your feedback is valuable, and I understand your frustration. Unfortunately this was a payment discrepancy and your payment was updated on the 15th, please also consider we have SLA policy for all tickets received to ensure all clients are assisted on time. Additionally, we will review our processes to improve our customer service and response times.
we appreciate your patience
Your feedback is valuable, and I understand your frustration. Unfortunately this was a payment discrepancy and your payment was updated on the 15th, please also consider we have SLA policy for all tickets received to ensure all clients are assisted on time. Additionally, we will review our processes to improve our customer service and response times.
we appreciate your patience
Surf4Life's reply24 Apr 2024, 12:50
Official
Hi Ravele
Your feedback is valuable, and I understand your frustration. Unfortunately this was a payment discrepancy and your payment was updated on the 15th, please also consider we have SLA policy for all tickets received to ensure all clients are assisted on time. Additionally, we will review our processes to improve our customer service and response times.
we appreciate your patience
Your feedback is valuable, and I understand your frustration. Unfortunately this was a payment discrepancy and your payment was updated on the 15th, please also consider we have SLA policy for all tickets received to ensure all clients are assisted on time. Additionally, we will review our processes to improve our customer service and response times.
we appreciate your patience