1 reviews | Active since Jun 2018
Poor customer service
I have received a worst customer service ever, I made a manual payment on the portal on Monday and got my invoice same day. 3 days later I am still not connected, I called customer line today at 12h23 and I was told that they can see my payment , they will send an email to finance department which was done as I am copied on the mail. Then I return from work, I am still not connected and I called in again to find out if the email was actioned to my surprise it was not and they already knocked off. The worst part of it I am being asked to send back the same invoice that was sent to me on Monday and to the same email address that was used. I asked to speak to the supervisor who has been giving the guy advises and I'm told he just left while I was in the call and I have to send the invoice only to be attended tomorrow. I'm so disappointed
Kindly note that our financial systems are all automatic. In this case, you made a manual payment just before a debit order ran, but did not cancel the debit order. When the debit order failed, our system automatically sees the failed debit order and cuts the services. In these instances we must then manually trace your payments and manually open up your services again, this can take up to 48 hours.
We suggest that you stick to 1 payment method in the future, as using 2 different payment methods at the same time can result in unnecessary down time and frustration
Should you require any further assistance, please do not hesitate to let us know
Kind Regards,
S4L Customer Care
***
Kindly note that our financial systems are all automatic. In this case, you made a manual payment just before a debit order ran, but did not cancel the debit order. When the debit order failed, our system automatically sees the failed debit order and cuts the services. In these instances we must then manually trace your payments and manually open up your services again, this can take up to 48 hours.
We suggest that you stick to 1 payment method in the future, as using 2 different payment methods at the same time can result in unnecessary down time and frustration
Should you require any further assistance, please do not hesitate to let us know
Kind Regards,
S4L Customer Care
***