BM
Boitumelo M
1 reviews | Active since Oct 2019
03 Jun 2022, 20:55
Poor Customer Experience
Poor customer service. I once called and asked to speak to a manager and the manager told me I am wasting his time and then hung up. I even have the recording. They talk about not having money to repair intermittent issues that affect us who work from home. They took 6 months to fix all the issues I was complaining about.
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Replies (2)0
Replies (2)
Surf4Life's replyOfficial
06 Jun 2022, 10:57Good day Boitumelo
Thank you for reaching out.
We are sorry to hear that you had a negative experience with Surf4Life. Going forward, we would like to offer you a direct way of escalating your concerns. Kindly email us at *** should you have any questions or concerns, and we will do our utmost best to resolve them.
As for the intermittent connectivity issues, our dedicated team has been working around the clock for the past few months to make sure that these factors are resolved. We have recently completed our power backup installation at Sky City. This means our equipment will always stay on. So should you connect a mobile UPS, you will also be able to use the internet, even when the Municipal Power grid fails again.
Should you have any questions or require any further assistance, pleas feel free to let us know.
Kind Regards
S4L
Thank you for reaching out.
We are sorry to hear that you had a negative experience with Surf4Life. Going forward, we would like to offer you a direct way of escalating your concerns. Kindly email us at *** should you have any questions or concerns, and we will do our utmost best to resolve them.
As for the intermittent connectivity issues, our dedicated team has been working around the clock for the past few months to make sure that these factors are resolved. We have recently completed our power backup installation at Sky City. This means our equipment will always stay on. So should you connect a mobile UPS, you will also be able to use the internet, even when the Municipal Power grid fails again.
Should you have any questions or require any further assistance, pleas feel free to let us know.
Kind Regards
S4L
Surf4Life's reply06 Jun 2022, 10:57
Official
Good day Boitumelo
Thank you for reaching out.
We are sorry to hear that you had a negative experience with Surf4Life. Going forward, we would like to offer you a direct way of escalating your concerns. Kindly email us at *** should you have any questions or concerns, and we will do our utmost best to resolve them.
As for the intermittent connectivity issues, our dedicated team has been working around the clock for the past few months to make sure that these factors are resolved. We have recently completed our power backup installation at Sky City. This means our equipment will always stay on. So should you connect a mobile UPS, you will also be able to use the internet, even when the Municipal Power grid fails again.
Should you have any questions or require any further assistance, pleas feel free to let us know.
Kind Regards
S4L
Thank you for reaching out.
We are sorry to hear that you had a negative experience with Surf4Life. Going forward, we would like to offer you a direct way of escalating your concerns. Kindly email us at *** should you have any questions or concerns, and we will do our utmost best to resolve them.
As for the intermittent connectivity issues, our dedicated team has been working around the clock for the past few months to make sure that these factors are resolved. We have recently completed our power backup installation at Sky City. This means our equipment will always stay on. So should you connect a mobile UPS, you will also be able to use the internet, even when the Municipal Power grid fails again.
Should you have any questions or require any further assistance, pleas feel free to let us know.
Kind Regards
S4L
Surf4Life's replyOfficial
01 Apr 2026, 14:49Hi Boitumelo
We would love to hear how youer experience has been since your last interaction with us
Please feel free to reach out to us if you require anything
Kind regards,
Surf4Life
We would love to hear how youer experience has been since your last interaction with us
Please feel free to reach out to us if you require anything
Kind regards,
Surf4Life
Surf4Life's reply01 Apr 2026, 14:49
Official
Hi Boitumelo
We would love to hear how youer experience has been since your last interaction with us
Please feel free to reach out to us if you require anything
Kind regards,
Surf4Life
We would love to hear how youer experience has been since your last interaction with us
Please feel free to reach out to us if you require anything
Kind regards,
Surf4Life