1 reviews | Active since Feb 2013
Poor and Terrible Service
I bought Unit at Madison Life Style Estate through Central Development. I moved in a April 2022. Even since I moved in I had Fibre Issues. I was told that Surflife is the sole ISP for the estate so I didnt have other options. In June 2022,I was told that the LAN Cable is damaged and it was suppose to be replaced. Until this day, it’s not replaced.
When I am lucky enough and the internet connects, it poor.
Now I am told that this is not the service provider responsibility, and I am supposed to get another provider to fix the cable. The company deducts the full amount of R549 per month, but I never have internet. I have not had internet since Friday because they only replaced my router and not fixed the problem.
Thank you for reaching out to us
As our technicians explained to you on site, the cable in question, was installed by a previous contractor for the Developer, this is why we can not replace or remove it.
Our technicians did replace the router on site for the sake of being sure that all problems from our side will be resolved. Our technicians also connected your upstairs and downstairs routers wirelessly, so that the cable is no longer needed.
Please be advised that wireless connections are easily interrupted with, and please consider contacting the contractor responsible to replace the infrastructure in the future.
Should you require any further assistance, please do not hesitate to contact us
Kind regards
S4L Customer Care
Thank you for reaching out to us
As our technicians explained to you on site, the cable in question, was installed by a previous contractor for the Developer, this is why we can not replace or remove it.
Our technicians did replace the router on site for the sake of being sure that all problems from our side will be resolved. Our technicians also connected your upstairs and downstairs routers wirelessly, so that the cable is no longer needed.
Please be advised that wireless connections are easily interrupted with, and please consider contacting the contractor responsible to replace the infrastructure in the future.
Should you require any further assistance, please do not hesitate to contact us
Kind regards
S4L Customer Care