CB
Chris B
1 reviews | Active since Nov 2017
09 Apr 2025, 19:45
poooooooor service
I’ve had an extremely disappointing experience with surf4life ’s fiber service. Constant disconnections, painfully slow speeds during peak hours, and terrible customer support. It’s been nothing but frustration despite multiple complaints.
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Surf4Life's replyOfficial
10 Apr 2025, 13:59Hi Chris
Thank you for your message, What you’ve described is not the standard we aim to deliver at Surf4Life.
We take this feedback seriously and want to get to the bottom of the issues you're facing—whether it’s the disconnections, slow speeds during peak hours, or the support you’ve received. We’ve reviewed your ticket history, and it currently doesn’t reflect the volume of service issues. While we understand that this doesn't change the inconvenience you’ve experienced, One of our agents will be reaching out to you shortly so we can gather more details.
We would appreciate your patience and the opportunity to make things right.
Surf4Life's reply10 Apr 2025, 13:59
Official
Hi Chris
Thank you for your message, What you’ve described is not the standard we aim to deliver at Surf4Life.
We take this feedback seriously and want to get to the bottom of the issues you're facing—whether it’s the disconnections, slow speeds during peak hours, or the support you’ve received. We’ve reviewed your ticket history, and it currently doesn’t reflect the volume of service issues. While we understand that this doesn't change the inconvenience you’ve experienced, One of our agents will be reaching out to you shortly so we can gather more details.
We would appreciate your patience and the opportunity to make things right.