1 reviews | Active since Oct 2020
Pathetic service
Surf4life has to be noted as one of the worst service provider, very inconsiderate it's customers. Fibre has been down for 10 days, when you escalate same robotic answer, our technicians are working on it. Now only 3 houses have Fibre the rest nothing, come month end, the debit order will go off with no complaints, it is really shocking how they do not have any sense of urgency, courtesy of just informing their customers without you have to follow up all the time, how is it that a company that works with Fibre in days where people are working remotely can have no TAT or rather false TAT, because they told us Friday 5pm,guess what Monday we are still struggling, spending money buying data after they successfully debited. This service provider is ****.
Thank you for reaching out, and we regret to hear about the ongoing issues you've been experiencing with your Wi-Fi. We would like to remind the client that that fibre service is typically a best-effort service, and no service provider can guarantee 100% uptime. We are committed to improving our service, but there may be occasional factors that are unforeseen & beyond our control that affect performance.
This is certainly not the level of service we strive to provide, and we deeply regret that we have not met your expectations.
While this explanation doesn’t change the inconvenience you've faced, Unfortunately, this incident has made it difficult to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration.
please don't hesitate to let us know. We're here to ensure everything is running smoothly for you. Please advise if you are still having challenges. We understand how important it is to have a reliable connection,
Thank you for reaching out, and we regret to hear about the ongoing issues you've been experiencing with your Wi-Fi. We would like to remind the client that that fibre service is typically a best-effort service, and no service provider can guarantee 100% uptime. We are committed to improving our service, but there may be occasional factors that are unforeseen & beyond our control that affect performance.
This is certainly not the level of service we strive to provide, and we deeply regret that we have not met your expectations.
While this explanation doesn’t change the inconvenience you've faced, Unfortunately, this incident has made it difficult to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration.
please don't hesitate to let us know. We're here to ensure everything is running smoothly for you. Please advise if you are still having challenges. We understand how important it is to have a reliable connection,