1 reviews | Active since Jul 2016
Pathetic Service
I am writing to express my profound dissatisfaction with the ongoing service disruption at Milano Security Estate. We have been without internet for the past week, and despite receiving multiple automated emails stating that your technicians are working “around the clock” to resolve the issue, there has been no resolution.
As paying customers, we find this level of service unacceptable. It is especially frustrating considering we have already made payment for the month of November. The lack of communication and action on your part has left us with no alternative but to incur additional expenses purchasing data for work purposes. This is particularly concerning as many households in the estate rely on your service for remote work.
The continued failure to restore service in a timely manner is not only an inconvenience, but it is also damaging to our productivity and financial well-being. Given the circumstances, it is disappointing that a resolution has not been prioritized, and I am now actively seeking alternative internet service providers.
I urge you to take immediate action to rectify this situation. If this issue is not resolved promptly, I will have no choice but to escalate my complaint further and seek reimbur*****t for the service that has not been delivered.
Hi Righteousness
Please know that we take your concerns very seriously, and I deeply regret the inconvenience this has caused you. While we understand that this doesn’t change the inconvenience you’ve faced we want to assure you that all the frustration felt by residents, is shared with Surf4Life. We can assure you that this is not the experience we want for any of our customers. We regret the shortfall in our service and understand your frustration. Unfortunately, some of the circumstances that caused the service disruption were unforeseen. The recent outage was not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
This incident has made it difficult to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration. we can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most and given this digital age e live in, We value all our client and are addressing all issues related to service.
We truly value your feedback and your business, and we would love to make things right.
Hi Righteousness
Please know that we take your concerns very seriously, and I deeply regret the inconvenience this has caused you. While we understand that this doesn’t change the inconvenience you’ve faced we want to assure you that all the frustration felt by residents, is shared with Surf4Life. We can assure you that this is not the experience we want for any of our customers. We regret the shortfall in our service and understand your frustration. Unfortunately, some of the circumstances that caused the service disruption were unforeseen. The recent outage was not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
This incident has made it difficult to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration. we can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most and given this digital age e live in, We value all our client and are addressing all issues related to service.
We truly value your feedback and your business, and we would love to make things right.