LM
Lawrence M
1 reviews | Active since Nov 2024
20 Nov 2024, 15:59
Pathetic
Without fail these people’s service will fail. Every month is the same. What’s the problem with this service provider? Such incompetence? It’s pathetic and disgusting.
Helpful (0)
Replies (1)0
Replies (1)
Surf4Life's replyOfficial
02 Dec 2024, 13:59Hi Lawrence
Thank you for reaching out and sharing your thoughts. This is certainly not the level of service we strive to provide. While this explanation doesn’t change the inconvenience you've faced.
While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control. However, we are committed to continuously improving our service and ensuring that issues like this are addressed as quickly as possible.
If you have any further concerns or if there is anything else we can assist with, please don’t hesitate to reach out. We acknowledge that the reliability of your connection should not fluctuate, and we are committed to improving our service to provide you with a more consistent experience moving forward.
Thank you for reaching out and sharing your thoughts. This is certainly not the level of service we strive to provide. While this explanation doesn’t change the inconvenience you've faced.
While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control. However, we are committed to continuously improving our service and ensuring that issues like this are addressed as quickly as possible.
If you have any further concerns or if there is anything else we can assist with, please don’t hesitate to reach out. We acknowledge that the reliability of your connection should not fluctuate, and we are committed to improving our service to provide you with a more consistent experience moving forward.
Surf4Life's reply02 Dec 2024, 13:59
Official
Hi Lawrence
Thank you for reaching out and sharing your thoughts. This is certainly not the level of service we strive to provide. While this explanation doesn’t change the inconvenience you've faced.
While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control. However, we are committed to continuously improving our service and ensuring that issues like this are addressed as quickly as possible.
If you have any further concerns or if there is anything else we can assist with, please don’t hesitate to reach out. We acknowledge that the reliability of your connection should not fluctuate, and we are committed to improving our service to provide you with a more consistent experience moving forward.
Thank you for reaching out and sharing your thoughts. This is certainly not the level of service we strive to provide. While this explanation doesn’t change the inconvenience you've faced.
While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control. However, we are committed to continuously improving our service and ensuring that issues like this are addressed as quickly as possible.
If you have any further concerns or if there is anything else we can assist with, please don’t hesitate to reach out. We acknowledge that the reliability of your connection should not fluctuate, and we are committed to improving our service to provide you with a more consistent experience moving forward.