Pathetic all round

No customer service and no communication. The internet constantly has some or other issue, i.e. no internet, slow internet, broken lines.

If you want to call them no one answers after 30 mins of being position one. When there is help the operator has no idea how to operate their own system, I had to talk them through their own system to get to the bottom of my situation and finally when you do get an answer they want you to send an email because they can't help you even though its open in front of them.

The worst part is that you are forced to use them as an ISP because they have some monopoly over certain estates forcing the residents to use their absolutely sub par service.

They don't ever notify you of technicians coming to help they just show up unannounced and if you aren't there its your problem and the process repeats.

They have no clue how their own packages work and gave ridiculous reasons for why certain things aren't possible. I cannot place a debit order because there is already a "free" 10 mbps on the line, so I'm forced to monthly manually buy a booster package.

This month my internet stopped working because the "free" 10 mpbs line expired but I still can't renew or buy a new package. And again I cannot get to any customer service because they don't answer.

I once was called to resolve an issue which resolved itself a month beforehand when I logged the issue. The technician was very confused because the ticket, which was resolved was never closed.

They are just a pathetic company that you have no choice but to use due to a monopoly. Otherwise I am sure they would go bankrupt in a heartbeat