MM
Masixole Marepula-maneli
1 reviews | Active since Sept 2015
11 Sept 2023, 12:46
Outage4life
Yho guys almost every week your connection is offline and imagine working from home this Wifi it’s a terrible experience especially in Manhattan lofts you guys are always offline and having excuses for your offline connection problems, and you know that there is no Fibre company that covers here for fibre sad part is that 😔😏😏 how I wish you had a competitor in central development apartments I am unhappy imagine losing hours and money every week cause of sudden disconnection 🤦🏾🤦🏾🤦🏾
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Surf4Life's replyOfficial
12 Sept 2023, 08:45 Good Day Masixole
Your feedback is invaluable, and it drives us to continuously improve.
It's important to note that FTTH (Fiber to the Home) is a best-effort service, meaning that while we strive to provide the best possible connectivity, there may be occasional disruptions beyond our immediate control. Nevertheless, we are transparent and send notifying broadcast emails for any maintenance or outages. Please note we can not view any reported ticket for service disruptions for your unit outside the scope of outages or maintenance. Our service desk will be in contact to assist further and investigate.
It's important to note that FTTH (Fiber to the Home) is a best-effort service, meaning that while we strive to provide the best possible connectivity, there may be occasional disruptions beyond our immediate control. Nevertheless, we are transparent and send notifying broadcast emails for any maintenance or outages. Please note we can not view any reported ticket for service disruptions for your unit outside the scope of outages or maintenance. Our service desk will be in contact to assist further and investigate.
Regards
Surf4Life's reply12 Sept 2023, 08:45
Official
Good Day Masixole
Your feedback is invaluable, and it drives us to continuously improve.
It's important to note that FTTH (Fiber to the Home) is a best-effort service, meaning that while we strive to provide the best possible connectivity, there may be occasional disruptions beyond our immediate control. Nevertheless, we are transparent and send notifying broadcast emails for any maintenance or outages. Please note we can not view any reported ticket for service disruptions for your unit outside the scope of outages or maintenance. Our service desk will be in contact to assist further and investigate.
It's important to note that FTTH (Fiber to the Home) is a best-effort service, meaning that while we strive to provide the best possible connectivity, there may be occasional disruptions beyond our immediate control. Nevertheless, we are transparent and send notifying broadcast emails for any maintenance or outages. Please note we can not view any reported ticket for service disruptions for your unit outside the scope of outages or maintenance. Our service desk will be in contact to assist further and investigate.
Regards