Only 1 hour uptime during loadshedding.

Item: Surf4Life
Rating: 1
Author: Andre B

I am so disappointed by one major dealbreaker with this ISP. I work from home and I can't afford to be down so I've made the necessary purchases for UPS and inverters and. Power station with Solar panels even. I'm covered. But now my ISP, surf4Life at Woodlands place in Pretoria East is NOT prepared for power outages

I've called several times, written several emails and they have done nothing to improve. Their fibre only remains online for 55 minutes during a power outage. And now that it seems Loadshedding is back, I'm forking out hundreds of rands in Mobile LTE data to satisfy my employer so I don't lose my job. I might as well just have LTE only and get an unlimited plan which may be even cheaper than what I'm paying now. It's really frustrating because I don't know of any internet service providers that falls apart after less than 1 hour of power failure.

Really sad and not up to standard.

Helpful (0)

Replies (1)

Surf4Life's replyOfficial

25 Feb 2025, 09:46

Hi Andre,Thank you for the detailed update regarding your backup power systems. We also appreciate your effort in preparing for these disruptions, and it’s clear that you've taken every step to maintain a steady power supply at home. That being said, we recognize that our current service level does not meet your needs.We want to assure you that this has been escalated with management. We are actively investigating and monitoring the situation. We are working to determine what causes the discrepancy. Please understand that there are several factors we are currently assessing to ensure we have all the facts.We will keep you updated on our progress and will reach out with more information as soon as we have it. We appreciate your patience as we work towards resolving this.

Surf4Life's reply25 Feb 2025, 09:46

Official