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Susan M
1 reviews | Active since Feb 2021
26 Mar 2021, 10:18
NOT SETTLING FOR POOR COMMUNICATION - U653 Woodlands
No stars. I have requested to move my debit order date early in the month. I received a return mail that the mandate was amended. It did not mention any pro rata payment to be made for the gap between the 25th and 31st. Now that it is disconnected I am advised that it only runs a 30 day period. As a consumer I want to voice that we do not need to be happy with this kind of service where no communication was sent with regards to pro rata payment. There is plenty other service providers. I hereby request on this platform that my services be cancelled and the reason as per above as I was requested per telephonic conversation.
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Replies (3)
Surf4Life's replyOfficial
26 Mar 2021, 12:01Hi Susan, after investigating from our side it was found that it was not communicated to your when the debit order date change was requested that you might experience downtime. After the telephone conversation it was confirmed that your services is back up and running as we extended your services.
Surf4Life's reply26 Mar 2021, 12:01
Official
Hi Susan, after investigating from our side it was found that it was not communicated to your when the debit order date change was requested that you might experience downtime. After the telephone conversation it was confirmed that your services is back up and running as we extended your services.
Surf4Life's replyOfficial
26 Mar 2021, 12:04Your next debit order will run as scheduled and there. should be no downtime. Thanks S4L
Surf4Life's reply26 Mar 2021, 12:04
Official
Your next debit order will run as scheduled and there. should be no downtime. Thanks S4L
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Susan M's updateReviewer Update
26 Mar 2021, 13:32Thank you. And thank you fir sorting the problem out.
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Susan M's update26 Mar 2021, 13:32
Reviewer Update
Thank you. And thank you fir sorting the problem out.