PL
Pumlani L
1 reviews | Active since Jan 2019
12 Jan 2025, 10:06
Not happy
We pay for the whole entire month but the fiber is always down since Friday it’s been on and off Yoh and it’s Sunday still the same issue… I think we must start negotiating on how we gonna get back the days we lost as we pay for full month
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Surf4Life's replyOfficial
20 Jan 2025, 14:26Hi Pumlani
Thank you for reaching out, We regret that our service has not met your expectations, Providing reliable service and ensuring your satisfaction are our top priorities, and we are committed to resolving any ongoing issues.If the problem persists, as you've mentioned experiencing frequent downtime, we would be happy to arrange for a technician to visit your unit and investigate further. Please let us know if you'd like to proceed with this option, and we will schedule the visit as soon as possible.
Additionally, to address the crediting of the lost days, we kindly request that you send an email directly to our finance department at ***. They will be able to review the matter and assist you with any adjustments.We appreciate your patience and understanding as we work to improve the service and resolve these issues.
Thank you for reaching out, We regret that our service has not met your expectations, Providing reliable service and ensuring your satisfaction are our top priorities, and we are committed to resolving any ongoing issues.If the problem persists, as you've mentioned experiencing frequent downtime, we would be happy to arrange for a technician to visit your unit and investigate further. Please let us know if you'd like to proceed with this option, and we will schedule the visit as soon as possible.
Additionally, to address the crediting of the lost days, we kindly request that you send an email directly to our finance department at ***. They will be able to review the matter and assist you with any adjustments.We appreciate your patience and understanding as we work to improve the service and resolve these issues.
Surf4Life's reply20 Jan 2025, 14:26
Official
Hi Pumlani
Thank you for reaching out, We regret that our service has not met your expectations, Providing reliable service and ensuring your satisfaction are our top priorities, and we are committed to resolving any ongoing issues.If the problem persists, as you've mentioned experiencing frequent downtime, we would be happy to arrange for a technician to visit your unit and investigate further. Please let us know if you'd like to proceed with this option, and we will schedule the visit as soon as possible.
Additionally, to address the crediting of the lost days, we kindly request that you send an email directly to our finance department at ***. They will be able to review the matter and assist you with any adjustments.We appreciate your patience and understanding as we work to improve the service and resolve these issues.
Thank you for reaching out, We regret that our service has not met your expectations, Providing reliable service and ensuring your satisfaction are our top priorities, and we are committed to resolving any ongoing issues.If the problem persists, as you've mentioned experiencing frequent downtime, we would be happy to arrange for a technician to visit your unit and investigate further. Please let us know if you'd like to proceed with this option, and we will schedule the visit as soon as possible.
Additionally, to address the crediting of the lost days, we kindly request that you send an email directly to our finance department at ***. They will be able to review the matter and assist you with any adjustments.We appreciate your patience and understanding as we work to improve the service and resolve these issues.