MM
Mandy M
1 reviews | Active since Mar 2015
09 Jun 2023, 09:57
Not fair to other people, we need low package
I had 4Mbps Uncapped for R325 monthly of which was working good for me as Im staying alone and during the day Im in the office and dont use much of the Wifi . My question is why the package was cancelled and what about the people that dont use much of the internet at home? The lowest package of R539 for The Junction is really too much for other people like me im alone and I dont need that much. Can you really consider reinstating the R325 package 4Mbps Uncapped for people like us/
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Surf4Life's replyOfficial
23 Jun 2023, 15:21Good day Mandy
We appreciate your feedback and understand your concerns regarding the recent price increase.
We appreciate your feedback and understand your concerns regarding the recent price increase.
We would like to take this opportunity to clarify the reasons behind this decision and address the issue of notice.
The decision to implement a
price increase was not taken lightly, and it was necessary due to various
factors that have impacted our operational costs. These factors include rising
inflation, increased production expenses, and other market dynamics beyond our
control. As a result, we found it essential to adjust our prices in order to
maintain the quality and level of service that you expect from us.
price increase was not taken lightly, and it was necessary due to various
factors that have impacted our operational costs. These factors include rising
inflation, increased production expenses, and other market dynamics beyond our
control. As a result, we found it essential to adjust our prices in order to
maintain the quality and level of service that you expect from us.
We want to assure you that we remain committed to providing the best value for your investment and delivering exceptional service. We greatly value your continued support and loyalty as our customer. If you have any further questions or concerns, please do not hesitateto reach out to our customer service team, who will be more than happy to
assist you.
assist you.
Thank you for your understanding and ongoing support.
Sincerely,
Customer care
Customer care
Surf4Life's reply23 Jun 2023, 15:21
Official
Good day Mandy
We appreciate your feedback and understand your concerns regarding the recent price increase.
We appreciate your feedback and understand your concerns regarding the recent price increase.
We would like to take this opportunity to clarify the reasons behind this decision and address the issue of notice.
The decision to implement a
price increase was not taken lightly, and it was necessary due to various
factors that have impacted our operational costs. These factors include rising
inflation, increased production expenses, and other market dynamics beyond our
control. As a result, we found it essential to adjust our prices in order to
maintain the quality and level of service that you expect from us.
price increase was not taken lightly, and it was necessary due to various
factors that have impacted our operational costs. These factors include rising
inflation, increased production expenses, and other market dynamics beyond our
control. As a result, we found it essential to adjust our prices in order to
maintain the quality and level of service that you expect from us.
We want to assure you that we remain committed to providing the best value for your investment and delivering exceptional service. We greatly value your continued support and loyalty as our customer. If you have any further questions or concerns, please do not hesitateto reach out to our customer service team, who will be more than happy to
assist you.
assist you.
Thank you for your understanding and ongoing support.
Sincerely,
Customer care
Customer care