NM
Nomxolisi M
1 reviews | Active since Jan 2017
08 Feb 2024, 11:32
Nonsense ISP
If you have a choice, NEVER!!! I MEAN NEVER subscribe to these people!!!! Worst worst worst!!!! You will pay full amount for your internet service but it is not working half the time! And they tell you they will solve your issues in 3 days! Like ***?🤬
Rain is even wayyy better than these people!
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Replies (1)
Surf4Life's replyOfficial
30 Apr 2024, 11:20Hi Nomxolisi
We are continuously working to improve our services and enhance the reliability of our network. Your feedback serves as a valuable reminder of the areas where we need to focus our efforts, and we assure you that we will take immediate action to address where we lack.
Once again, please accept our regret for the inconvenience caused. We appreciate your patience and understanding as we strive to deliver a better experience for all our customers.
Please note our Service Level Agreement (SLA) outlines the following timelines:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to contact us.
We are continuously working to improve our services and enhance the reliability of our network. Your feedback serves as a valuable reminder of the areas where we need to focus our efforts, and we assure you that we will take immediate action to address where we lack.
Once again, please accept our regret for the inconvenience caused. We appreciate your patience and understanding as we strive to deliver a better experience for all our customers.
Please note our Service Level Agreement (SLA) outlines the following timelines:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to contact us.
Surf4Life's reply30 Apr 2024, 11:20
Official
Hi Nomxolisi
We are continuously working to improve our services and enhance the reliability of our network. Your feedback serves as a valuable reminder of the areas where we need to focus our efforts, and we assure you that we will take immediate action to address where we lack.
Once again, please accept our regret for the inconvenience caused. We appreciate your patience and understanding as we strive to deliver a better experience for all our customers.
Please note our Service Level Agreement (SLA) outlines the following timelines:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to contact us.
We are continuously working to improve our services and enhance the reliability of our network. Your feedback serves as a valuable reminder of the areas where we need to focus our efforts, and we assure you that we will take immediate action to address where we lack.
Once again, please accept our regret for the inconvenience caused. We appreciate your patience and understanding as we strive to deliver a better experience for all our customers.
Please note our Service Level Agreement (SLA) outlines the following timelines:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to contact us.