sM
sam M
1 reviews | Active since Jun 2018
04 Apr 2023, 17:25
No support service! You are on your own!
support center non existent. I have been trying all day to get through and no luck. Employees are ****s as they promise to call back and they never do. Absolutely pathetic!!
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Surf4Life's replyOfficial
20 Apr 2023, 15:15Good day Sam
We want to take a moment to apologize for the long wait times and busy call centre you may have experienced over the past few days, especially during this critical month-end period. We understand that your time is valuable, and we're sorry that we fell short of our usual standards of service.
We want to take a moment to apologize for the long wait times and busy call centre you may have experienced over the past few days, especially during this critical month-end period. We understand that your time is valuable, and we're sorry that we fell short of our usual standards of service.
As you know, month-end is a particularly busy time for our organization, and we have been experiencing a higher volume of calls than usual. However, we want to assure you that we're doing everything we can to address the situation and provide you with the support you need.
Our team is working around the clock to ensure that we're able to handle your inquiries as quickly and efficiently as possible. In the meantime, we appreciate your patience and understanding as we work to resolve these issues.
Should you not be able to reach our call-centre during peak times, emailing *** will log an automatic ticket for you, and this will follow the same process and SLA as a call would have.
For calls such as your debit order inquiry, our finance department has an SLA of 2 business days in which all finance related matters must be attended. Should a call be placed on a Friday afternoon or a public holiday, that SLA will resume on the first business day following the said weekend.
For calls such as your debit order inquiry, our finance department has an SLA of 2 business days in which all finance related matters must be attended. Should a call be placed on a Friday afternoon or a public holiday, that SLA will resume on the first business day following the said weekend.
Thank you for your understanding and support.
Best regards,
S4L Customer Care
Surf4Life's reply20 Apr 2023, 15:15
Official
Good day Sam
We want to take a moment to apologize for the long wait times and busy call centre you may have experienced over the past few days, especially during this critical month-end period. We understand that your time is valuable, and we're sorry that we fell short of our usual standards of service.
We want to take a moment to apologize for the long wait times and busy call centre you may have experienced over the past few days, especially during this critical month-end period. We understand that your time is valuable, and we're sorry that we fell short of our usual standards of service.
As you know, month-end is a particularly busy time for our organization, and we have been experiencing a higher volume of calls than usual. However, we want to assure you that we're doing everything we can to address the situation and provide you with the support you need.
Our team is working around the clock to ensure that we're able to handle your inquiries as quickly and efficiently as possible. In the meantime, we appreciate your patience and understanding as we work to resolve these issues.
Should you not be able to reach our call-centre during peak times, emailing *** will log an automatic ticket for you, and this will follow the same process and SLA as a call would have.
For calls such as your debit order inquiry, our finance department has an SLA of 2 business days in which all finance related matters must be attended. Should a call be placed on a Friday afternoon or a public holiday, that SLA will resume on the first business day following the said weekend.
For calls such as your debit order inquiry, our finance department has an SLA of 2 business days in which all finance related matters must be attended. Should a call be placed on a Friday afternoon or a public holiday, that SLA will resume on the first business day following the said weekend.
Thank you for your understanding and support.
Best regards,
S4L Customer Care