AK
Anonymous K
1 reviews | Active since Sept 2022
15 May 2026, 10:13
No Sense of Urgency
I am having the worst experience with Surf4life. I have logged a call on Wednesday with no connection to my household. I have been inconvenienced and had to go to work since yesterday and everytime I call, I am told it has been assigned to the admin team and no one can give me a turn around time. This is actually frustrating as this is not the first time this happens.
Helpful (0)
Replies (2)0
Replies (2)
Surf4Life's replyOfficial
15 May 2026, 13:16Hi Anonymous K
We sincerely apologize for the inconvenience and frustration caused by the service interruption and the delays experienced. We understand how disruptive this has been, especially having to make alternative arrangements for work connectivity.
We sincerely apologize for the inconvenience and frustration caused by the service interruption and the delays experienced. We understand how disruptive this has been, especially having to make alternative arrangements for work connectivity.
Kindly provide us with your account details or ticket reference number so that we may urgently investigate the matter further and provide feedback accordingly.
Alternatively, you may send your details directly to our Customer Care team at *** for further assistance
Surf4Life's reply15 May 2026, 13:16
Official
Hi Anonymous K
We sincerely apologize for the inconvenience and frustration caused by the service interruption and the delays experienced. We understand how disruptive this has been, especially having to make alternative arrangements for work connectivity.
We sincerely apologize for the inconvenience and frustration caused by the service interruption and the delays experienced. We understand how disruptive this has been, especially having to make alternative arrangements for work connectivity.
Kindly provide us with your account details or ticket reference number so that we may urgently investigate the matter further and provide feedback accordingly.
Alternatively, you may send your details directly to our Customer Care team at *** for further assistance
AK
Anonymous K's updateReviewer Update
15 May 2026, 13:34Under normal circumstances, I would say thank you for your prompt response.
I am even shocked that you’ve responded to my review, given the fact that I’ve had run around as with your customer service since Wednesday!
I have already attached that review to the ticket logged.
Not sure if this will make a difference BUT My account details are unit 21271 Lion Pride Estate (Keotshepile Khiba) and ticket reference number is S4L #63551.
I am even shocked that you’ve responded to my review, given the fact that I’ve had run around as with your customer service since Wednesday!
I have already attached that review to the ticket logged.
Not sure if this will make a difference BUT My account details are unit 21271 Lion Pride Estate (Keotshepile Khiba) and ticket reference number is S4L #63551.
AK
Anonymous K's update15 May 2026, 13:34
Reviewer Update
Under normal circumstances, I would say thank you for your prompt response.
I am even shocked that you’ve responded to my review, given the fact that I’ve had run around as with your customer service since Wednesday!
I have already attached that review to the ticket logged.
Not sure if this will make a difference BUT My account details are unit 21271 Lion Pride Estate (Keotshepile Khiba) and ticket reference number is S4L #63551.
I am even shocked that you’ve responded to my review, given the fact that I’ve had run around as with your customer service since Wednesday!
I have already attached that review to the ticket logged.
Not sure if this will make a difference BUT My account details are unit 21271 Lion Pride Estate (Keotshepile Khiba) and ticket reference number is S4L #63551.