No regard for customer urgency and feedback, NO INTERNET

I have a complaint about service from Surf4life internet service provider. A maintenance guy was here on Wednesday Dec 20th 2023 because my router was not connecting, lights are on but on working etc, he tried to resolve it with no joy then realized it wasn't working properly and needs to be replaced. He then logged a call to main office for a ner device and advised he would come to install it yesterday Dec 21st 2023 no one has called me, no ticket number was sent to me regardless that I provided him with my details , I had to make multiple calls to them with no joy because they can't find my ticket number. This is such a poor service 😞 I would not recommend them to anyone because there is no customer service/ feedback given to me till now. I need th internet issue resolved because I work from home. It's Xmas which mean no one is working and guess who won't have internet? ME! I WILL SAY THIS AGAIN 👎THE SERVICE IS POOR AND THEY HAVE NO URGENCY BECAUSE IF THEY DID I WOULD ATLEAST GET THIS RESOLVED. ITS BEEN 2 DAYS.👎