No internet issues take forever to be resolved

On Saturday evening around 19:45, while I’m streaming with my family a nice movie. All of a sudden my fibre router which surf4life provides (Ufibre) showed 3 orange lines. This issue is not the first time I experience it as it requires a technician from Surf4life to resolve.

I logged my complaint via email the following the in the morning (Sunday) I got my ticket number right away. However I knew from previous experience that Surf4life personnel do not work on weekends I expected them to come through to my house the Monday early in the morning. To my surprise they have not even assigned a technician to come resolve the issue and worst part of it all is that they still allude that I must wait 2-3 days. Worst case scenario 5 days without internet.

I am expected to wait 5 days to be assisted for services I paid in full, worst of it all I am using the fibre for literally everything in my house and working from home.

They do not have a sense of urgency and they do not care about the problems their own clients have with their product.

They do not even have standby to assist with such problems on weekends and mind you, most of the issues I have experienced with their product is always during the weekend.

They do not even compensate you for the loss of internet that you pay in full.

This company really can be frustrating and if I had an option of another service provide I would definitely go to them than this nonsense they are giving us.