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Phili M
1 reviews | Active since Jul 2022
06 Nov 2024, 13:44
No internet for 5 days!!!!!
5 days without connection, we working from home and we paying full amount. I called the call centre several times and the agents hang up. This company is full of ****, taking our money and not servicing! Your service is appalling, the worst company to deal with ever ….
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Surf4Life's replyOfficial
22 Nov 2024, 12:32Hi Phili
Thank you for reaching out to uswe can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most.
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
We would also like to clarify that no matter which service provider you are with, or who might be in Sky City, this affected all Fibre services, not only ours. We regret for the inconvenience this has caused,
we will do everything is our power to stop acts like this from happening in the community in the future, although this is extremely hard to combat. Thank you again for your patience and understanding, and we hope to have the opportunity to regain your trust.
Thank you for reaching out to uswe can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most.
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
We would also like to clarify that no matter which service provider you are with, or who might be in Sky City, this affected all Fibre services, not only ours. We regret for the inconvenience this has caused,
we will do everything is our power to stop acts like this from happening in the community in the future, although this is extremely hard to combat. Thank you again for your patience and understanding, and we hope to have the opportunity to regain your trust.
Surf4Life's reply22 Nov 2024, 12:32
Official
Hi Phili
Thank you for reaching out to uswe can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most.
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
We would also like to clarify that no matter which service provider you are with, or who might be in Sky City, this affected all Fibre services, not only ours. We regret for the inconvenience this has caused,
we will do everything is our power to stop acts like this from happening in the community in the future, although this is extremely hard to combat. Thank you again for your patience and understanding, and we hope to have the opportunity to regain your trust.
Thank you for reaching out to uswe can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most.
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
We would also like to clarify that no matter which service provider you are with, or who might be in Sky City, this affected all Fibre services, not only ours. We regret for the inconvenience this has caused,
we will do everything is our power to stop acts like this from happening in the community in the future, although this is extremely hard to combat. Thank you again for your patience and understanding, and we hope to have the opportunity to regain your trust.