EM
EDITH M
1 reviews | Active since Jan 2019
06 Nov 2024, 19:04
No internet for 5 days
Every month there is an issue with connection. I've been without internet for 5 days now and when you ask to speak to a manager they refuse to give you a name let alone put you through to someone. The cherry on top was when they told me they don't know who the manager is and can only give me a service manager who only works during the week. They refused to give me the managers name. I hope our petition in Sky city succeeds to change this service provider I'm really tired of Surf4life and their excuses.
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Replies (1)
Surf4Life's replyOfficial
02 Dec 2024, 11:20Hi Edith
Thank you for reaching out, and we regret to hear about the ongoing issues you've been experiencing with your Wi-Fi. We would like to remind the client that that fibre service is typically a best-effort service, and no service provider can guarantee 100% uptime. We are committed to improving our service, but there may be occasional factors beyond our control that affect performance.
This is certainly not the level of service we strive to provide,
While we understand that this doesn’t change the inconvenience you’ve faced, We can understand how this situation has been upsetting, and we regret that your request to speak with a manager was not handled appropriately. We will personally ensure that your concern is escalated to the right team to ensure this issue is addressed promptly. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness.
We can arrange for you to speak with a manager directly, and we’ll provide their contact details to make sure your concerns are heard and resolved. We value your feedback and will continue to work to improve the service experience for you.
Thank you for reaching out, and we regret to hear about the ongoing issues you've been experiencing with your Wi-Fi. We would like to remind the client that that fibre service is typically a best-effort service, and no service provider can guarantee 100% uptime. We are committed to improving our service, but there may be occasional factors beyond our control that affect performance.
This is certainly not the level of service we strive to provide,
While we understand that this doesn’t change the inconvenience you’ve faced, We can understand how this situation has been upsetting, and we regret that your request to speak with a manager was not handled appropriately. We will personally ensure that your concern is escalated to the right team to ensure this issue is addressed promptly. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness.
We can arrange for you to speak with a manager directly, and we’ll provide their contact details to make sure your concerns are heard and resolved. We value your feedback and will continue to work to improve the service experience for you.
Surf4Life's reply02 Dec 2024, 11:20
Official
Hi Edith
Thank you for reaching out, and we regret to hear about the ongoing issues you've been experiencing with your Wi-Fi. We would like to remind the client that that fibre service is typically a best-effort service, and no service provider can guarantee 100% uptime. We are committed to improving our service, but there may be occasional factors beyond our control that affect performance.
This is certainly not the level of service we strive to provide,
While we understand that this doesn’t change the inconvenience you’ve faced, We can understand how this situation has been upsetting, and we regret that your request to speak with a manager was not handled appropriately. We will personally ensure that your concern is escalated to the right team to ensure this issue is addressed promptly. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness.
We can arrange for you to speak with a manager directly, and we’ll provide their contact details to make sure your concerns are heard and resolved. We value your feedback and will continue to work to improve the service experience for you.
Thank you for reaching out, and we regret to hear about the ongoing issues you've been experiencing with your Wi-Fi. We would like to remind the client that that fibre service is typically a best-effort service, and no service provider can guarantee 100% uptime. We are committed to improving our service, but there may be occasional factors beyond our control that affect performance.
This is certainly not the level of service we strive to provide,
While we understand that this doesn’t change the inconvenience you’ve faced, We can understand how this situation has been upsetting, and we regret that your request to speak with a manager was not handled appropriately. We will personally ensure that your concern is escalated to the right team to ensure this issue is addressed promptly. It is crucial that we take all necessary precautions to conduct a thorough investigation and ensure that our staff consistently uphold professionalism and helpfulness.
We can arrange for you to speak with a manager directly, and we’ll provide their contact details to make sure your concerns are heard and resolved. We value your feedback and will continue to work to improve the service experience for you.