aH
alex H
1 reviews | Active since Mar 2016
20 Aug 2024, 16:16
No internet and no communication
Sky city has been down the whole day without no form of communication. Last week Tuesday there was an outage, today again, the sad thing, they will not communicate, they are not reliable.
Vumatel have shown interest in sky city and we hope to get them on board for a swift and faster, reliable service because this **** Wil leave with a bad taste...
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Surf4Life's replyOfficial
21 Aug 2024, 12:09Hi alex
We understand the importance of consistent and reliable service. The outage caused by external factors affecting the greater area's infrastructure, which were beyond our immediate control. However, service was restored at 02:20 AM by our upstream provide, Regarding communication we strive to keep our clients informed ,regular notifying broadcast emails were sent to keep all affect clients updated throughout the restoration process if you were not receiving any kindly update your email via our service desk or ***. The broadcast provided the reason of the outage the ETA and resolve. We respect your consideration of prospective service providers and hope we can restore your confidence in Surf4Life.
We understand the importance of consistent and reliable service. The outage caused by external factors affecting the greater area's infrastructure, which were beyond our immediate control. However, service was restored at 02:20 AM by our upstream provide, Regarding communication we strive to keep our clients informed ,regular notifying broadcast emails were sent to keep all affect clients updated throughout the restoration process if you were not receiving any kindly update your email via our service desk or ***. The broadcast provided the reason of the outage the ETA and resolve. We respect your consideration of prospective service providers and hope we can restore your confidence in Surf4Life.
Surf4Life's reply21 Aug 2024, 12:09
Official
Hi alex
We understand the importance of consistent and reliable service. The outage caused by external factors affecting the greater area's infrastructure, which were beyond our immediate control. However, service was restored at 02:20 AM by our upstream provide, Regarding communication we strive to keep our clients informed ,regular notifying broadcast emails were sent to keep all affect clients updated throughout the restoration process if you were not receiving any kindly update your email via our service desk or ***. The broadcast provided the reason of the outage the ETA and resolve. We respect your consideration of prospective service providers and hope we can restore your confidence in Surf4Life.
We understand the importance of consistent and reliable service. The outage caused by external factors affecting the greater area's infrastructure, which were beyond our immediate control. However, service was restored at 02:20 AM by our upstream provide, Regarding communication we strive to keep our clients informed ,regular notifying broadcast emails were sent to keep all affect clients updated throughout the restoration process if you were not receiving any kindly update your email via our service desk or ***. The broadcast provided the reason of the outage the ETA and resolve. We respect your consideration of prospective service providers and hope we can restore your confidence in Surf4Life.