LM
Lerato M
1 reviews | Active since Jan 2024
09 Jan 2024, 11:41
No internet
Horrible experience every don’t go for it at all. I have not had internet since the 24/12/2023 to this day and their call centre keeps lying and saying they have sent a technician out and close tickets and nothing is being done, they don’t keep up to their SLA and pay every single month. It is a horrible network, it’s a nightmare
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Surf4Life's replyOfficial
24 Apr 2024, 16:08Hi Lerato
Your feedback is valuable, Please note we experienced an influx during the month of December & this caused a delay. Your experience is certainly not reflective of the level of service we aim to provide. Despite our best efforts in December the Alrode section (Manhattan Loft, SkyCity Etc) experienced a major break, no provider can guarantee 100% uptime. Our commitment is to apply significant effort during service outages to ensure a swift resolution.
Please know that we value your business and strive to provide reliable and high-quality services to all our customers. We apologize for falling short of your expectations and appreciate your patience as we worked to make things right, We are committed to ensuring that such incidents do not recur in the future.
Your feedback is valuable, Please note we experienced an influx during the month of December & this caused a delay. Your experience is certainly not reflective of the level of service we aim to provide. Despite our best efforts in December the Alrode section (Manhattan Loft, SkyCity Etc) experienced a major break, no provider can guarantee 100% uptime. Our commitment is to apply significant effort during service outages to ensure a swift resolution.
Please know that we value your business and strive to provide reliable and high-quality services to all our customers. We apologize for falling short of your expectations and appreciate your patience as we worked to make things right, We are committed to ensuring that such incidents do not recur in the future.
Surf4Life's reply24 Apr 2024, 16:08
Official
Hi Lerato
Your feedback is valuable, Please note we experienced an influx during the month of December & this caused a delay. Your experience is certainly not reflective of the level of service we aim to provide. Despite our best efforts in December the Alrode section (Manhattan Loft, SkyCity Etc) experienced a major break, no provider can guarantee 100% uptime. Our commitment is to apply significant effort during service outages to ensure a swift resolution.
Please know that we value your business and strive to provide reliable and high-quality services to all our customers. We apologize for falling short of your expectations and appreciate your patience as we worked to make things right, We are committed to ensuring that such incidents do not recur in the future.
Your feedback is valuable, Please note we experienced an influx during the month of December & this caused a delay. Your experience is certainly not reflective of the level of service we aim to provide. Despite our best efforts in December the Alrode section (Manhattan Loft, SkyCity Etc) experienced a major break, no provider can guarantee 100% uptime. Our commitment is to apply significant effort during service outages to ensure a swift resolution.
Please know that we value your business and strive to provide reliable and high-quality services to all our customers. We apologize for falling short of your expectations and appreciate your patience as we worked to make things right, We are committed to ensuring that such incidents do not recur in the future.