1 reviews | Active since Mar 2024
No Internet
Surf4Life is the service provider in our estate , The Madison in Centurion. Since moving in the estate late in 2020 we have had numerous issues with this service provider, things got better in the few years and this year we have been having same issues again . We wake up every second day without internet and it will take the whole day to fix , I work from home , so without internet I cannot make a living . This means getting data from my mobile network provider which is an additional cost to the R599 I am already paying this service provider . Their service has deteriorated, it hangs and drops most of the time , they keep sending same emails each time that they are working on a permanent solution however it’s been weeks now with the same issues and no permanent solution .
Thank you for bringing your concerns to us about the disruptions in our services.
We have provided you along with all other clients with an in-depth official statement accounting of the recent challenges we've faced at our Fiber-to-the-Home (FTTH) at The Madison , which have impacted your services. These disruptions have not gone unnoticed, and we have been working diligently to rectify the issues and restore reliable connectivity for all our valued customers.
Please rest assured that we have taken comprehensive measures to address the root causes of these disruptions and enhance the stability of our services moving forward.
If you have any further questions or concerns, please feel free to reach out to us. Your satisfaction is our top priority, and we are committed to resolving any issues you may have.
Thank you for bringing your concerns to us about the disruptions in our services.
We have provided you along with all other clients with an in-depth official statement accounting of the recent challenges we've faced at our Fiber-to-the-Home (FTTH) at The Madison , which have impacted your services. These disruptions have not gone unnoticed, and we have been working diligently to rectify the issues and restore reliable connectivity for all our valued customers.
Please rest assured that we have taken comprehensive measures to address the root causes of these disruptions and enhance the stability of our services moving forward.
If you have any further questions or concerns, please feel free to reach out to us. Your satisfaction is our top priority, and we are committed to resolving any issues you may have.