NC
Nhlamulo C
1 reviews | Active since Aug 2021
08 Nov 2024, 09:44
No connection for over a week
I haven’t had internet for over a week and they don’t have ETR because they still “don’t know” whats wrong. Took the definition of inconvenience to a whole new, unprecedented level.
if you’re looking for inconvenience, I’d highly recommend S4L. They are experts when it comes to that.
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Replies (1)
Surf4Life's replyOfficial
22 Nov 2024, 13:03Hi Nhlamulo
We understand how crucial reliable internet is, and we deeply regret the impact this has had on your daily routine. We recognize that the lack of communication regarding the issue and the uncer*****y around the Estimated Time of Restoration (ETR) has only added to your frustration. This incident made it difficult to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration.
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The recent outage was not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
We truly value your feedback and your business, and we would like the opportunity to make things right. If you have any further concerns or if there’s anything we can assist you with, please do not hesitate to reach out directly.
We understand how crucial reliable internet is, and we deeply regret the impact this has had on your daily routine. We recognize that the lack of communication regarding the issue and the uncer*****y around the Estimated Time of Restoration (ETR) has only added to your frustration. This incident made it difficult to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration.
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The recent outage was not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
We truly value your feedback and your business, and we would like the opportunity to make things right. If you have any further concerns or if there’s anything we can assist you with, please do not hesitate to reach out directly.
Surf4Life's reply22 Nov 2024, 13:03
Official
Hi Nhlamulo
We understand how crucial reliable internet is, and we deeply regret the impact this has had on your daily routine. We recognize that the lack of communication regarding the issue and the uncer*****y around the Estimated Time of Restoration (ETR) has only added to your frustration. This incident made it difficult to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration.
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The recent outage was not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
We truly value your feedback and your business, and we would like the opportunity to make things right. If you have any further concerns or if there’s anything we can assist you with, please do not hesitate to reach out directly.
We understand how crucial reliable internet is, and we deeply regret the impact this has had on your daily routine. We recognize that the lack of communication regarding the issue and the uncer*****y around the Estimated Time of Restoration (ETR) has only added to your frustration. This incident made it difficult to provide a fixed ETA for full restoration. As our repair teams continued their work, additional breaks in the network were discovered, further extending the timeline for restoration.
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The recent outage was not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
We truly value your feedback and your business, and we would like the opportunity to make things right. If you have any further concerns or if there’s anything we can assist you with, please do not hesitate to reach out directly.