ZN
Zamokuhle N
1 reviews | Active since Nov 2022
07 Nov 2024, 15:15
No connection for 6 days.
Surf4life is the worst service provider, if you are thinking of using their fibre save yourself your money and get another one. I paid for the service in full however today is day 6 we don't have connection since Friday to date and no one is taking responsibility. They refuse to even reimburse us for the 6 days.
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Surf4Life's replyOfficial
02 Dec 2024, 12:09Hi Zamokuhle
Thank you for reaching out to us
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts. we can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most
We would also like to clarify that no matter which service provider you are with, or who might be in Sky City, this affects all Fibre services, not only ours. We regret for the inconvenience this has caused, and we completely understand the frustration this has caused. While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control.
we will do everything is our power to stop acts like this from happening in the community in the future, although this is extremely hard to combat.
Thank you for reaching out to us
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts. we can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most
We would also like to clarify that no matter which service provider you are with, or who might be in Sky City, this affects all Fibre services, not only ours. We regret for the inconvenience this has caused, and we completely understand the frustration this has caused. While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control.
we will do everything is our power to stop acts like this from happening in the community in the future, although this is extremely hard to combat.
Surf4Life's reply02 Dec 2024, 12:09
Official
Hi Zamokuhle
Thank you for reaching out to us
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts. we can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most
We would also like to clarify that no matter which service provider you are with, or who might be in Sky City, this affects all Fibre services, not only ours. We regret for the inconvenience this has caused, and we completely understand the frustration this has caused. While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control.
we will do everything is our power to stop acts like this from happening in the community in the future, although this is extremely hard to combat.
Thank you for reaching out to us
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts. we can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most
We would also like to clarify that no matter which service provider you are with, or who might be in Sky City, this affects all Fibre services, not only ours. We regret for the inconvenience this has caused, and we completely understand the frustration this has caused. While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control.
we will do everything is our power to stop acts like this from happening in the community in the future, although this is extremely hard to combat.