No connection for 2 days

To whom it may concern at Surf 4 Life

Due to the unavailability of Wi-Fi from your network for the past two days without much a detail reason, 12-13 Feb 2022. I am making a request that you extend my availability of Wi-Fi at my house for an extra two days in order to compensate for the days of no connectivity.

Without hesitancy, I pay the full amount for 30 days of Wi-Fi coverage. Please do reimburse us with lost days from now onwards. As a consumer we do understand in the event of Load Shedding or the Works of Nature causing the connectivity to be down and out however, I cannot accept technical outages stemming from your side without compensation. This would be a breach of contract from your side Surf 4 Life. Thank you. I hope to hear from you soon.

Sky City resident.