S
Subi
1 reviews | Active since Nov 2025
15 Nov 2025, 17:42
My query was not res...
My query was not resolved, the problem is still persisting
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Replies (1)
Surf4Life's replyOfficial
24 Nov 2025, 09:53Hi Subi,
Thanks for reaching out. We understand how frustrating it is to have a service you couldn’t access. After reviewing your unit, we can confirm that connectivity has been restored and no full downtime was detected. Our team assisted within the SLA timeframe.
Please note: Resolution within 2 business days for technical tickets and 3 business days for fibre-related tickets is our SLA guideline. While we aim to assist as quickly as possible often sooner timelines can vary based on the issue.
Thanks for reaching out. We understand how frustrating it is to have a service you couldn’t access. After reviewing your unit, we can confirm that connectivity has been restored and no full downtime was detected. Our team assisted within the SLA timeframe.
Please note: Resolution within 2 business days for technical tickets and 3 business days for fibre-related tickets is our SLA guideline. While we aim to assist as quickly as possible often sooner timelines can vary based on the issue.
Surf4Life's reply24 Nov 2025, 09:53
Official
Hi Subi,
Thanks for reaching out. We understand how frustrating it is to have a service you couldn’t access. After reviewing your unit, we can confirm that connectivity has been restored and no full downtime was detected. Our team assisted within the SLA timeframe.
Please note: Resolution within 2 business days for technical tickets and 3 business days for fibre-related tickets is our SLA guideline. While we aim to assist as quickly as possible often sooner timelines can vary based on the issue.
Thanks for reaching out. We understand how frustrating it is to have a service you couldn’t access. After reviewing your unit, we can confirm that connectivity has been restored and no full downtime was detected. Our team assisted within the SLA timeframe.
Please note: Resolution within 2 business days for technical tickets and 3 business days for fibre-related tickets is our SLA guideline. While we aim to assist as quickly as possible often sooner timelines can vary based on the issue.