kR
khomotso R
1 reviews | Active since Nov 2017
11 Oct 2025, 09:46
My network has been down since yesterday and an email was sent around 4pm that all services have been restored but even today my WiFi is still not working
My network has been down since yesterday and an email was sent around 4pm that all services have been restored but even today my WiFi is still not working. Logged a call now and was only asked to send a picture of my router followed by a long standard message. This is such an inconvenience
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Surf4Life's replyOfficial
13 Oct 2025, 16:37Good Day
Thank you for your feedback, we understand and regret the inconvenience caused by the recent interruptions.
Thank you for your feedback, we understand and regret the inconvenience caused by the recent interruptions.
The disruption you encountered was due to critical maintenance work carried out by our upstream provider starting on the evening of October 8, 2025. This maintenance was necessary to enhance the long-term stability and performance of the network and was initially planned to last from 9:00 PM to 7:30 AM. Unfortunately, unexpected technical difficulties and adverse weather delayed the completion of the work.
Since then, our team has been addressing residual issues following the service restoration. After reviewing your unit, we can confirm that your connection is now back online. If you continue to face any problems, please don’t hesitate to contact us we’re here to help.
regards
regards
Surf4Life's reply13 Oct 2025, 16:37
Official
Good Day
Thank you for your feedback, we understand and regret the inconvenience caused by the recent interruptions.
Thank you for your feedback, we understand and regret the inconvenience caused by the recent interruptions.
The disruption you encountered was due to critical maintenance work carried out by our upstream provider starting on the evening of October 8, 2025. This maintenance was necessary to enhance the long-term stability and performance of the network and was initially planned to last from 9:00 PM to 7:30 AM. Unfortunately, unexpected technical difficulties and adverse weather delayed the completion of the work.
Since then, our team has been addressing residual issues following the service restoration. After reviewing your unit, we can confirm that your connection is now back online. If you continue to face any problems, please don’t hesitate to contact us we’re here to help.
regards
regards